Flight Centre Unreliable Agent

On 27 Dec I informed Flight Centre, through whom we booked this flight, as follows: "This email serves to inform you that Mrs Joubert's flight on 27th from MAPUTO to Johannesburg on this Morning 27th Dec was not recognised by Mozambique Airline. They claim the ticket did not exist on their system and that she had to buy another ticket. Mrs Joubert is 96 yrs old and even if she was a young person it is irrelevant. I request that this matter be urgently investigated and Mrs Joubert be refunded within the the next 4 days for the ticket she had to buy today. Unnecessary to add the trauma and stress she had to endure this morning."

After a period of two months of constant communication, Flight Centre who acted as the Agent for Mozambique Airline (LAM), exonerates themselves from the problem and suggests that I contact LAM directly! That I have already done and LAM did not respond for more than two weeks. After a follow-up on their website they came back to me to say they urgently looking into the case. The same generic answer as when I initially contacted them with no result.

Flight Centre has lost our business as an unreliable Agent. If they exonerates them from all responsibility and accountability then why would one then use them?