WL
Wouter L
1 reviews | Active since Aug 2018
05 Apr 2020, 18:48
Flight Centre *****s
I have booked and pay for flights during this pandemic, I did this last year already, when I contact them, they refuse to refund me or to keep my tickets open until next year when we going on our trip to Israel. El Al also cancelled my flights but refunded me in full, but not Flight Centre, so they basically just stole my money!!!!
Helpful (0)
Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
06 Apr 2020, 04:14Good day Wouter L
Thank you for reaching out to us. We understand that your holiday is for a special occasion and we would never want to contribute anything but ease to our customer's holiday.
During this unprecedented time, Flight Centre is fully reliant on the re-accommodation policies of each supplier that makes up a part of your travels and would never retain ant funds received back from any supplier, that would be due to you.
We would like to get to the bottom of your feedback and would appreciate if you can please share more detail on your interaction via customerATfctg.co.za.
~E.M.
Thank you for reaching out to us. We understand that your holiday is for a special occasion and we would never want to contribute anything but ease to our customer's holiday.
During this unprecedented time, Flight Centre is fully reliant on the re-accommodation policies of each supplier that makes up a part of your travels and would never retain ant funds received back from any supplier, that would be due to you.
We would like to get to the bottom of your feedback and would appreciate if you can please share more detail on your interaction via customerATfctg.co.za.
~E.M.
Flight Centre South Africa's reply06 Apr 2020, 04:14
Official
Good day Wouter L
Thank you for reaching out to us. We understand that your holiday is for a special occasion and we would never want to contribute anything but ease to our customer's holiday.
During this unprecedented time, Flight Centre is fully reliant on the re-accommodation policies of each supplier that makes up a part of your travels and would never retain ant funds received back from any supplier, that would be due to you.
We would like to get to the bottom of your feedback and would appreciate if you can please share more detail on your interaction via customerATfctg.co.za.
~E.M.
Thank you for reaching out to us. We understand that your holiday is for a special occasion and we would never want to contribute anything but ease to our customer's holiday.
During this unprecedented time, Flight Centre is fully reliant on the re-accommodation policies of each supplier that makes up a part of your travels and would never retain ant funds received back from any supplier, that would be due to you.
We would like to get to the bottom of your feedback and would appreciate if you can please share more detail on your interaction via customerATfctg.co.za.
~E.M.
WL
Wouter L's updateReviewer Update
06 Apr 2020, 14:02This is the reply I got, they can't supply a service because of the lockdown and they can't refund me, in my opinion that is *****ing.
We have reviewed your booking details as well as the re-accommodation process communicated by FlySafair as well as British Airways, and can confirm that the options provided by the Online department were in line with what was advised by the respective airlines. Flight Centre acts as an agent in the booking of your travel products. Third party suppliers are the providers for your travel and we would, therefore, be dependent on the best options presented by the relevant suppliers. At present, both airlines have provided the option to utilise your travel for a later period however, monetary refunds would unfortunately not be afforded. Should you wish to proceed with cancelling your reservation, we would not be in the position to guarantee that you would receive a refund in return as the tickets are non-refundable.
We have reviewed your booking details as well as the re-accommodation process communicated by FlySafair as well as British Airways, and can confirm that the options provided by the Online department were in line with what was advised by the respective airlines. Flight Centre acts as an agent in the booking of your travel products. Third party suppliers are the providers for your travel and we would, therefore, be dependent on the best options presented by the relevant suppliers. At present, both airlines have provided the option to utilise your travel for a later period however, monetary refunds would unfortunately not be afforded. Should you wish to proceed with cancelling your reservation, we would not be in the position to guarantee that you would receive a refund in return as the tickets are non-refundable.
WL
Wouter L's update06 Apr 2020, 14:02
Reviewer Update
This is the reply I got, they can't supply a service because of the lockdown and they can't refund me, in my opinion that is *****ing.
We have reviewed your booking details as well as the re-accommodation process communicated by FlySafair as well as British Airways, and can confirm that the options provided by the Online department were in line with what was advised by the respective airlines. Flight Centre acts as an agent in the booking of your travel products. Third party suppliers are the providers for your travel and we would, therefore, be dependent on the best options presented by the relevant suppliers. At present, both airlines have provided the option to utilise your travel for a later period however, monetary refunds would unfortunately not be afforded. Should you wish to proceed with cancelling your reservation, we would not be in the position to guarantee that you would receive a refund in return as the tickets are non-refundable.
We have reviewed your booking details as well as the re-accommodation process communicated by FlySafair as well as British Airways, and can confirm that the options provided by the Online department were in line with what was advised by the respective airlines. Flight Centre acts as an agent in the booking of your travel products. Third party suppliers are the providers for your travel and we would, therefore, be dependent on the best options presented by the relevant suppliers. At present, both airlines have provided the option to utilise your travel for a later period however, monetary refunds would unfortunately not be afforded. Should you wish to proceed with cancelling your reservation, we would not be in the position to guarantee that you would receive a refund in return as the tickets are non-refundable.
Flight Centre South Africa's replyOfficial
06 Apr 2020, 15:23Dear Wouter L
Thank you for your updated post and for sharing the feedback that had been afforded. We can confirm that the feedback provided to you is accurate and we regret that you are not satisfied with the outcome regarding the options.
We are mindful that the options for your travel at this stage are not what you were hoping for and truly hope that the response from the airline will enable us to provide you with more clarity around your request.
~E.M.
Thank you for your updated post and for sharing the feedback that had been afforded. We can confirm that the feedback provided to you is accurate and we regret that you are not satisfied with the outcome regarding the options.
We are mindful that the options for your travel at this stage are not what you were hoping for and truly hope that the response from the airline will enable us to provide you with more clarity around your request.
~E.M.
Flight Centre South Africa's reply06 Apr 2020, 15:23
Official
Dear Wouter L
Thank you for your updated post and for sharing the feedback that had been afforded. We can confirm that the feedback provided to you is accurate and we regret that you are not satisfied with the outcome regarding the options.
We are mindful that the options for your travel at this stage are not what you were hoping for and truly hope that the response from the airline will enable us to provide you with more clarity around your request.
~E.M.
Thank you for your updated post and for sharing the feedback that had been afforded. We can confirm that the feedback provided to you is accurate and we regret that you are not satisfied with the outcome regarding the options.
We are mindful that the options for your travel at this stage are not what you were hoping for and truly hope that the response from the airline will enable us to provide you with more clarity around your request.
~E.M.