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Ernst Tönsing

1 reviews | Active since Dec 2020

24 Jul 2023, 13:45

Flight centre The Grove

Booked a trip to the USA with Dineo from flight centre The Grove. All went well until we landed in Nashville and wanted to collect our rental vehicle. Rental company couldnt pick up our booking. Booking number nowhere on the booking confirmation from flight centre even though I asked Dineo if all that was needed was on the forms. Couldnt pick up my booking on my name eather. Dineo confirmed all was on the forms amd all was in order. I on arrival in Nashville had to make a new rental booking and pay another R35000 directly to them as this was a self drive holliday. After 3 weeks now requesting a refund I get no responce from flight centre. Dineo doesnt answer her calls. The Grove flight centre direct number says It is outside working hours however it is now Monday 13:18. How can this be outside working hours.

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Replies (3)
Flight Centre South Africa
Flight Centre South Africa's reply24 Jul 2023, 13:49
Official
Dear Ernst Tönsing, 

Thank you for your review and we're terribly sorry for your experience. We would like to get to the bottom of this for you and will contact the store for assistance. Regrettably, during load shedding our phone lines go down and the automated message plays but we can assure you that the store is open and trading. 
~A.C 
ET
Ernst Tönsing's update16 Aug 2023, 17:09
Reviewer Update
23 days later after posting on hellopeter with a responce from Flight centre and still no refund. I have received a few mails from Flight Centre saying they have contacted the supplier. But no joy yet. Surley if I trust Flight centre to book a trip and pay them they should issue the refund then sort it out with THERE supplier. But not the case with flight centre, they simply put all blame on the supplier to pay back then they will refund me if the supplier refunds. In my mind I see it like this: Ipaid FLIGHT CENTRE and they chose to use that supplier so in my mind Flight Centre received my money directly from me and I trusted them!!!!
Flight Centre South Africa
Flight Centre South Africa's reply16 Aug 2023, 18:18
Official
Hi Ernst.

Flight Centre does not retain the monies that you have paid towards your travel booking. These funds are charged to you by us and then the funds are immediately forwarded to the travel supplier in order to confirm your booking and complete the reservation. As we are not in possession of these funds, we need to receive them before we can pass them on to you.

Your booking was confirmed with the supplier, and we await feedback from them.

~L.V