1 reviews | Active since Jan 2013
Flight Centre - The Chaos Crew
We had the unfortunate experience from Flight Centre, we had to deal with Peter who since has been promoted and then had to deal with Chantelle and the Bradon. Not one of them is proficient in what they do. Currently we are still booked in the Radisson Blue Hotel in mauritius until the 31st of October 2024.
Firstly they booked our tickets and somehow they managed to book a ticket with an expired passport only to find out at the airport on the day of departure that part of the family won't be able to go because my elderly mother's passport expired. My question to these three individuals is how are you able to book a place ticket with an expired passport and what service do pay exactly???
Do you even make an effort to look at these things?
To make matters worse they said we have a booked a ground unit, specifically for my mother as she uses cruches and a wheel chair, only to find out it's on the first floor behind another building, not what flight centre sold us.
Regardless R130 000.00 later we are unsatisfied, Thanks Peter, Chantelle and Breandon for essentially spoiling our trip. This was an important one as my parents are 70+ and loosing this experience with them because of flight centre's *********** staff is just unacceptable because there is only so much time left and we probably will never be able to have this experience with them ever. But in true south african fashion they probably won't even make an effort to contact me.
So to the people reading this review please steer away from the incompetence that is the one and only Flight Centre if you value your special time with loved ones.
I'll also be making a TikTok to ensure my followers also understand how flight centre operates. @Thmove
Our most sincere apologies for your experience and we would really like to get to the bottom of this with the experts as well as senior management. Thank you for taking the time to share your feedback and our Customer Experience team will make contact with you on Monday to investigate.
For emergency assistance with your accommodation please contact our 24/7 assist team at +***.
~A.D
Our most sincere apologies for your experience and we would really like to get to the bottom of this with the experts as well as senior management. Thank you for taking the time to share your feedback and our Customer Experience team will make contact with you on Monday to investigate.
For emergency assistance with your accommodation please contact our 24/7 assist team at +***.
~A.D
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Our records confirm that no passport copies were provided to the booking agent at the time of reservation. Communication between the parties in May 2024, included only names, surnames, and dates of birth. Travel agents do not have access to passport information and are unable to verify passport validity for customers.
Furthermore, we received acknowledgment of Flight Centre’s terms and conditions, which specify that a valid passport is required for all passengers, including infants, when travelling internationally. Passports must be valid for at least six months after the date of intended return and must have a minimum of two blank pages. It is your responsibility to ensure compliance with the immigration law of all countries visited on your itinerary.
We further note that the Centurion store has presented the travel booker with re-accommodation options as provided to us from the supplier and that the matter has been resolved.
We trust that you will find the above in order and our Centurion store remains at your disposal.
Kind Regards ~T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Our records confirm that no passport copies were provided to the booking agent at the time of reservation. Communication between the parties in May 2024, included only names, surnames, and dates of birth. Travel agents do not have access to passport information and are unable to verify passport validity for customers.
Furthermore, we received acknowledgment of Flight Centre’s terms and conditions, which specify that a valid passport is required for all passengers, including infants, when travelling internationally. Passports must be valid for at least six months after the date of intended return and must have a minimum of two blank pages. It is your responsibility to ensure compliance with the immigration law of all countries visited on your itinerary.
We further note that the Centurion store has presented the travel booker with re-accommodation options as provided to us from the supplier and that the matter has been resolved.
We trust that you will find the above in order and our Centurion store remains at your disposal.
Kind Regards ~T.M