1 reviews | Active since Apr 2015
FLIGHT CENTRE SUCKS!
<p>FLIGHT CENTRE will NEVER EVER see me again!!</p> <p>Unfortunate that Senior Management did not even try to accommodate for the loss of funds when we booked into a recommended 5* hotel and the hotel was not worth 3*! We looked forward to a special trip, treating ourselves to what we thought would be an excellent, we'll deserved family holiday!</p> <p>Fortunately the GM of the "5*" hotel (who has been at the hotel group for 14 years), kindly agreed to not charge for the nights we didn't spend there, he was understanding and very reasonable and apologetic! He even absolutely agreed with every complaint! From sewerage leaking next to the "top" restaurant , broken fittings/TV'S, stinky grey water spraying all over us on the pathways, dirty pools, feeding of birds over the barbecue, meals and service are poor and made us sick etc.</p> <p>After this, nothing of the kind can be said of FLIGHT CENTRE. The customer care consultant kept me updated on the process and then rep**** that we didn't pay for those nights and the case is closed.</p> <p>So we lost R6700 on service fees for a service not delivered!! They do not take any responsibility even when we were told it's is one of their TOP resorts and they sold us the package!! They have definitely not visited the resort recently and cannot claim that!</p> <p> </p> <p>Photo: Dinner is served haha!</p>
Dear NANB
Thank you for your further feedback. We regret that you are not satisfied with the outcome of our investigation.
As mentioned in our correspondence, we are unfortunately unable to reimburse you for land arrangements that you utilised in full or for any other non-refundable amounts not reimbursed as part of the gesture extended by the hotel.
We apologise once again for any inconvenience experienced.
Kind regards
FCTG Team
Dear NANB
Thank you for your further feedback. We regret that you are not satisfied with the outcome of our investigation.
As mentioned in our correspondence, we are unfortunately unable to reimburse you for land arrangements that you utilised in full or for any other non-refundable amounts not reimbursed as part of the gesture extended by the hotel.
We apologise once again for any inconvenience experienced.
Kind regards
FCTG Team
We did not utilize land arrangements in full like you claim as the hotel in question kindly paid for the transfer to the hotel we moved to. We also had to pay again for transfers to the airport when we left the island.
It was not stated what the non refundable amounts were for and I suspect it is your commission which you don't deserve.
If flight center think this is a 5* hotel, I have a bad feeling this will not be your last unsatisfied and angry customer!
We did not utilize land arrangements in full like you claim as the hotel in question kindly paid for the transfer to the hotel we moved to. We also had to pay again for transfers to the airport when we left the island.
It was not stated what the non refundable amounts were for and I suspect it is your commission which you don't deserve.
If flight center think this is a 5* hotel, I have a bad feeling this will not be your last unsatisfied and angry customer!
Dear NANB
Thank you for your further comments posted on the Hello Peter website. Further feedback has been conveyed to you directly by email.
Kind regards
FCTG Team
Dear NANB
Thank you for your further comments posted on the Hello Peter website. Further feedback has been conveyed to you directly by email.
Kind regards
FCTG Team
It has not!
It has not!
Dear NANB
Kindly check your email inbox or spam folder as they email has been sent to the email address we have been liaising with you on. You are welcome to contact our Customer Care team tomorrow morning should you still not have received this email.
Kind regards
FCTG Team
Dear NANB
Kindly check your email inbox or spam folder as they email has been sent to the email address we have been liaising with you on. You are welcome to contact our Customer Care team tomorrow morning should you still not have received this email.
Kind regards
FCTG Team
Only received it at 17:36.
Like I said before and I will say it again as you don't seem to understand....
No land transfers were used as the hotel paid for it and we paid for the other transfers ourselves!!! Again!! Double!! Because of FLIGHT CENTREs bad recommendation!
Non-refundable Commission? For what did we pay commission? That's what I am talking about! That's what should be reimbursed as well as the transfers! Because Flight Centre did not earn to receive commission. How can you recommend this hotel as 5*? Please make me understand because seems like I'm the stupid one if I don't think it's worth going to and paying for a 5* experience even when the GM of the hotel agrees?
I really hope no one else is advised by FG to go there before things are better as the GM promised he is working in achieving a better standard. I would honestly like to know when last were you there and if recently I have to suggest visiting Le Victoria 4* and compare!
Only received it at 17:36.
Like I said before and I will say it again as you don't seem to understand....
No land transfers were used as the hotel paid for it and we paid for the other transfers ourselves!!! Again!! Double!! Because of FLIGHT CENTREs bad recommendation!
Non-refundable Commission? For what did we pay commission? That's what I am talking about! That's what should be reimbursed as well as the transfers! Because Flight Centre did not earn to receive commission. How can you recommend this hotel as 5*? Please make me understand because seems like I'm the stupid one if I don't think it's worth going to and paying for a 5* experience even when the GM of the hotel agrees?
I really hope no one else is advised by FG to go there before things are better as the GM promised he is working in achieving a better standard. I would honestly like to know when last were you there and if recently I have to suggest visiting Le Victoria 4* and compare!