MD
Marinda D
1 reviews | Active since Sept 2019
18 Aug 2021, 18:37
Flight Centre stepped up
A planned trip to Malta had to be cancelled due to travel restrictions. Initially Flight Centre missed the fact that SA was on the Dark Red list. Flight and hotel were cancelled immediately and refund promised, but 2 weeks passed without the promised action. I reached out to several people and I am pleased to say that I received a positive response and my refund is due in the next few days. Win #WIN outcome!
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Flight Centre South Africa's replyOfficial
18 Aug 2021, 21:37Dear Marinda
Thank you for taking the time to share your experience with us. We are sorry to hear that you had to cancel you trip due to travel restrictions. It is an expectation that our travel experts keep abreast with all travel restrictions and regulations, however, the current travel landscape is accompanied by constantly changing travel restrictions.
We are delighted to know that your refund has now been processed and will be paid out in a few days. We greatly appreciate your feedback and would love to recognise the experts who made this positive outcome possible. Our Customer Experience Team will reach out to you for further details.
***UPDATE***
We are pleased that our Online and Customer Experience Teams worked together to resolve the matter. Thank you once again for letting us know about your experience. We remain available to you should you require any further assistance.
~C.M
Thank you for taking the time to share your experience with us. We are sorry to hear that you had to cancel you trip due to travel restrictions. It is an expectation that our travel experts keep abreast with all travel restrictions and regulations, however, the current travel landscape is accompanied by constantly changing travel restrictions.
We are delighted to know that your refund has now been processed and will be paid out in a few days. We greatly appreciate your feedback and would love to recognise the experts who made this positive outcome possible. Our Customer Experience Team will reach out to you for further details.
***UPDATE***
We are pleased that our Online and Customer Experience Teams worked together to resolve the matter. Thank you once again for letting us know about your experience. We remain available to you should you require any further assistance.
~C.M
Flight Centre South Africa's reply18 Aug 2021, 21:37
Official
Dear Marinda
Thank you for taking the time to share your experience with us. We are sorry to hear that you had to cancel you trip due to travel restrictions. It is an expectation that our travel experts keep abreast with all travel restrictions and regulations, however, the current travel landscape is accompanied by constantly changing travel restrictions.
We are delighted to know that your refund has now been processed and will be paid out in a few days. We greatly appreciate your feedback and would love to recognise the experts who made this positive outcome possible. Our Customer Experience Team will reach out to you for further details.
***UPDATE***
We are pleased that our Online and Customer Experience Teams worked together to resolve the matter. Thank you once again for letting us know about your experience. We remain available to you should you require any further assistance.
~C.M
Thank you for taking the time to share your experience with us. We are sorry to hear that you had to cancel you trip due to travel restrictions. It is an expectation that our travel experts keep abreast with all travel restrictions and regulations, however, the current travel landscape is accompanied by constantly changing travel restrictions.
We are delighted to know that your refund has now been processed and will be paid out in a few days. We greatly appreciate your feedback and would love to recognise the experts who made this positive outcome possible. Our Customer Experience Team will reach out to you for further details.
***UPDATE***
We are pleased that our Online and Customer Experience Teams worked together to resolve the matter. Thank you once again for letting us know about your experience. We remain available to you should you require any further assistance.
~C.M