1 reviews | Active since Mar 2020
FLIGHT CENTRE SHOULD BE CLOSED DOWN!!!!!!
Oh we had the WORST experience with ZAINE MC MURRAY. After sending him an email on Wednesday 18 March, stating that we will be postponing our trip, he simply rep**** the NEXT day Thursday 19 March late afternoon asking us to confirm his email. (after my husband told him on the phone we will not be having signal for the next few days). Now he claims he needed confirmation on black and white from us on the Thursday that we will not be flying on the next Monday (23 March 2020). I mean SERIOUSLY?????? Is an email sent on the Wednesday (18 March) not BLACK ON WHITE CONFIRMATION????!!!!!!!!!!!!!! He simply did not do his job and that cost us R8500.00!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Any recommendations on how to take this further?????? FLIGHT CENTRE is the WORST company to deal with
We understand that you are deeply disappointed and frustrated by your experience. We would like to get to the bottom of this for you and your feedback has been escalated to our Customer Experience Team. An Expert will be in touch with you on Monday.
~S.Z
We understand that you are deeply disappointed and frustrated by your experience. We would like to get to the bottom of this for you and your feedback has been escalated to our Customer Experience Team. An Expert will be in touch with you on Monday.
~S.Z
We can confirm that one of our Customer Experience Experts has been in touch and provided feedback on your concerns. We trust that the voucher extended by Flight Centre for future travel in line with the original airline re-accommodation policy is a testament that we truly value each and every customer and that during this time we will always support our customers in any way possible.
Once again please, accept our sincerest apologies for the inconvenience and frustration experienced. We look forward to welcoming you back in the near future.
~E.M.
We can confirm that one of our Customer Experience Experts has been in touch and provided feedback on your concerns. We trust that the voucher extended by Flight Centre for future travel in line with the original airline re-accommodation policy is a testament that we truly value each and every customer and that during this time we will always support our customers in any way possible.
Once again please, accept our sincerest apologies for the inconvenience and frustration experienced. We look forward to welcoming you back in the near future.
~E.M.