1 reviews | Active since Aug 2016
Flight centre - shocking, poor customer service.
My most recent experience has totally changed my opinion on Flight Centre. They have surely lost me as a customer. The service in the past week or two is horrible. I feel that the agency is now gone to the dogs and are trying to swindle us customers out of our hard earned cash. Mind you, some of us are not travelling for fun. My wife missed her father's funeral due to Covid restrictions. She was therefore travelling for the memorial service. Unfortunately due to the recent confusion on rushed regulation changes between countries, we were forced to abandon the trip. Five days before the flight, My wife informed Flight centre via email that she was cancelling the booking and they must assist with a refund. Email came back that no refund permitted but the ticket will be left open till 30 June 2022. Today, someone calls informing us the ticket is forfeited blablablah...WHAT NONSENSE IS THIS? The call agent even dropped the call on me. On the day we sent the initial email, your contact number were ringing answered, even the so called emergency number. Till today it is not easy to reach flight centre on the contact numbers provided. Anyone experiencing the same poor customer service, please share.
#Either refund or keep tickets open as you indicated
We are truly sorry to learn of your disappointing experience and that you didn't receive the deserved support. We would always want to ensure you receive the needed guidance in navigating the airline re-accommodation options and would like to understand why contradictory information was provided.
Our Customer Experience team will be in touch to get to the bottom of what has gone wrong here.
~E.M.
We are truly sorry to learn of your disappointing experience and that you didn't receive the deserved support. We would always want to ensure you receive the needed guidance in navigating the airline re-accommodation options and would like to understand why contradictory information was provided.
Our Customer Experience team will be in touch to get to the bottom of what has gone wrong here.
~E.M.
Thank you for affording our Customer Experience team the opportunity to look into your concerns.
We can confirm that in an endeavour to resolve the matter fairly, in light of the customer experience, a credit for future use was extended for your wife's flights which you have now accepted.
We sincerely apologise once again for the inconvenience experienced and we hope that you will give us another opportunity to restore your faith in Flight Centre.
~L.M
Thank you for affording our Customer Experience team the opportunity to look into your concerns.
We can confirm that in an endeavour to resolve the matter fairly, in light of the customer experience, a credit for future use was extended for your wife's flights which you have now accepted.
We sincerely apologise once again for the inconvenience experienced and we hope that you will give us another opportunity to restore your faith in Flight Centre.
~L.M