Flight centre - shocking, poor and unprofessional

Flight centre Bedfordview - shocking, poor customer service. My experience with flight centre has been appalling so say the . They have surely lost me as a customer.

On the 18th November I booked and paid for a flight from SA via Qatar airlines to Netherlands. I also booked and paid a 1 night stay at Hilton at the Hampton. On the 28th November the flight ban occurred and I was told on Whatzapp that my flight has been cancelled and that I I will be refunded for my ticket in 3 months time! The frustration for me is that my accommodation was booked and paid for !! I messaged the agent on more than 5 occasions after the 28 November enquiring about a refund on my accommodation. Her standard message on Whatzapp is that she will let me know the “next” day … over a period of a week I kept getting this standard message!!!! I have still not received feedback from flight centre on my accommodation refund!!!! It will be a month next week since I booked and paid !!!!! This experience tells me that Flight Centre does NOT respect the needs and or have any empathy for clients that were harshly impacted with the recent flight ban . As long as they have made a sale , the rest doesn’t matter! A shocking experience.