SM
Simon M
1 reviews | Active since Oct 2022
14 Oct 2022, 12:26
Flight Centre SA - Still Waiting On The Tarmac
Don't use Flight Centre South Africa. I am still waiting for a refund on a flight that was cancelled by THEM in 2020 due to Covid. They do anything to get out of issuing a refund. They use the flimsy excuse that they are still waiting for a response from the airline - almost 3 years later! Flight Centre will take your money and run. Never mind thier tagline "Deals with your name on them". It should be "Double dealings at your expense and our profit". DON'T BOOK ANYTHING THROUGH FLIGHT CENTRE SA.
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Flight Centre South Africa's replyOfficial
14 Oct 2022, 15:54Dear Simon M,
Thank you for your review. Our Customer Experience Expert has assisted with full feedback on the concerns which you have raised and escalated your refund request.
As noted your airline tickets were not cancelled by Flight Centre but by the supplier during Covid and refunds were not being offered by them at that stage. We have since submitted this application for you and are waiting on the airline to refund your tickets. We have escalated your request to the airline and we are trying all we can to obtain this for you.
~A.C
Thank you for your review. Our Customer Experience Expert has assisted with full feedback on the concerns which you have raised and escalated your refund request.
As noted your airline tickets were not cancelled by Flight Centre but by the supplier during Covid and refunds were not being offered by them at that stage. We have since submitted this application for you and are waiting on the airline to refund your tickets. We have escalated your request to the airline and we are trying all we can to obtain this for you.
~A.C
Flight Centre South Africa's reply14 Oct 2022, 15:54
Official
Dear Simon M,
Thank you for your review. Our Customer Experience Expert has assisted with full feedback on the concerns which you have raised and escalated your refund request.
As noted your airline tickets were not cancelled by Flight Centre but by the supplier during Covid and refunds were not being offered by them at that stage. We have since submitted this application for you and are waiting on the airline to refund your tickets. We have escalated your request to the airline and we are trying all we can to obtain this for you.
~A.C
Thank you for your review. Our Customer Experience Expert has assisted with full feedback on the concerns which you have raised and escalated your refund request.
As noted your airline tickets were not cancelled by Flight Centre but by the supplier during Covid and refunds were not being offered by them at that stage. We have since submitted this application for you and are waiting on the airline to refund your tickets. We have escalated your request to the airline and we are trying all we can to obtain this for you.
~A.C