CvdN
Corne van der Nest
1 reviews | Active since Jun 2020
28 Jan 2026, 15:38
Flight Centre Rosebank Mall.
We dealt with Flight Centre Rosebank to book train tickets for our UK holiday in December. We dealt with a certain Ms Lebo Moloi. Although we booked and paid for first class train tickets several of the first-class services were cancelled due to train shortages in the UK over the festive season. We were assured by British and Scottish Rail that we will be reimbursed as we did not receive what we paid for. We were further advised that only the entity that booked the tickets may reclaim these costs. Although we advised Ms Moloi of this on our return and requested her to reclaim our costs we have not heard a word from her or Flight Centre. We have sent various follow up emails without even a response. Needless to say we paid commission on the booking and expect some sort of service.
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Replies (3)
Flight Centre South Africa's replyOfficial
28 Jan 2026, 16:47Thank you for reaching out to us, Corne.
We're sorry to hear about your experience with our Rosebank branch and empathise with your deserved frustrations. We also apologise for the lack of response to your follow-up emails. This is not the standard we aim to deliver to our customers, and we will be investigating the matter in-depth.
Our Customer Experience team will be in touch with you soon. ~L.V
We're sorry to hear about your experience with our Rosebank branch and empathise with your deserved frustrations. We also apologise for the lack of response to your follow-up emails. This is not the standard we aim to deliver to our customers, and we will be investigating the matter in-depth.
Our Customer Experience team will be in touch with you soon. ~L.V
Flight Centre South Africa's reply28 Jan 2026, 16:47
Official
Thank you for reaching out to us, Corne.
We're sorry to hear about your experience with our Rosebank branch and empathise with your deserved frustrations. We also apologise for the lack of response to your follow-up emails. This is not the standard we aim to deliver to our customers, and we will be investigating the matter in-depth.
Our Customer Experience team will be in touch with you soon. ~L.V
We're sorry to hear about your experience with our Rosebank branch and empathise with your deserved frustrations. We also apologise for the lack of response to your follow-up emails. This is not the standard we aim to deliver to our customers, and we will be investigating the matter in-depth.
Our Customer Experience team will be in touch with you soon. ~L.V
Flight Centre South Africa's replyOfficial
30 Jan 2026, 16:42 Dear Corne V.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and the lack of communication you experienced. We fully understand how frustrating this must have been, particularly after being advised by the rail operators that a refund was due.
We would like to confirm that the refund request has now been escalated to our Land Support Team for further investigation and processing with the relevant rail suppliers. Once feedback or confirmation is received, we will contact you directly with an update.
Please be assured that the service concerns raised have been addressed internally, as this experience does not reflect the level of service we aim to provide. We regret that this fell short of expectations and appreciate your patience while we work to resolve the matter.
Thank you for your feedback and for allowing us the opportunity to assist further. ~C.M
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and the lack of communication you experienced. We fully understand how frustrating this must have been, particularly after being advised by the rail operators that a refund was due.
We would like to confirm that the refund request has now been escalated to our Land Support Team for further investigation and processing with the relevant rail suppliers. Once feedback or confirmation is received, we will contact you directly with an update.
Please be assured that the service concerns raised have been addressed internally, as this experience does not reflect the level of service we aim to provide. We regret that this fell short of expectations and appreciate your patience while we work to resolve the matter.
Thank you for your feedback and for allowing us the opportunity to assist further. ~C.M
Flight Centre South Africa's reply30 Jan 2026, 16:42
Official
Dear Corne V.
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and the lack of communication you experienced. We fully understand how frustrating this must have been, particularly after being advised by the rail operators that a refund was due.
We would like to confirm that the refund request has now been escalated to our Land Support Team for further investigation and processing with the relevant rail suppliers. Once feedback or confirmation is received, we will contact you directly with an update.
Please be assured that the service concerns raised have been addressed internally, as this experience does not reflect the level of service we aim to provide. We regret that this fell short of expectations and appreciate your patience while we work to resolve the matter.
Thank you for your feedback and for allowing us the opportunity to assist further. ~C.M
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and the lack of communication you experienced. We fully understand how frustrating this must have been, particularly after being advised by the rail operators that a refund was due.
We would like to confirm that the refund request has now been escalated to our Land Support Team for further investigation and processing with the relevant rail suppliers. Once feedback or confirmation is received, we will contact you directly with an update.
Please be assured that the service concerns raised have been addressed internally, as this experience does not reflect the level of service we aim to provide. We regret that this fell short of expectations and appreciate your patience while we work to resolve the matter.
Thank you for your feedback and for allowing us the opportunity to assist further. ~C.M
Flight Centre South Africa's replyOfficial
04 Mar 2026, 13:18 Dear Corne V,
I trust that you are well.
We would like to advise that we have now received an update from the supplier regarding your refund request, which has been shared with you for your review.Our team will be responding to you directly via email with further details relating to this matter and the next steps following the supplier’s feedback.
Thank you once again for your continued patience while we work towards finalising this process. Should you have any questions in the meantime, please feel free to reply to our correspondence via our direct email sent to you. ~C.M
I trust that you are well.
We would like to advise that we have now received an update from the supplier regarding your refund request, which has been shared with you for your review.Our team will be responding to you directly via email with further details relating to this matter and the next steps following the supplier’s feedback.
Thank you once again for your continued patience while we work towards finalising this process. Should you have any questions in the meantime, please feel free to reply to our correspondence via our direct email sent to you. ~C.M
Flight Centre South Africa's reply04 Mar 2026, 13:18
Official
Dear Corne V,
I trust that you are well.
We would like to advise that we have now received an update from the supplier regarding your refund request, which has been shared with you for your review.Our team will be responding to you directly via email with further details relating to this matter and the next steps following the supplier’s feedback.
Thank you once again for your continued patience while we work towards finalising this process. Should you have any questions in the meantime, please feel free to reply to our correspondence via our direct email sent to you. ~C.M
I trust that you are well.
We would like to advise that we have now received an update from the supplier regarding your refund request, which has been shared with you for your review.Our team will be responding to you directly via email with further details relating to this matter and the next steps following the supplier’s feedback.
Thank you once again for your continued patience while we work towards finalising this process. Should you have any questions in the meantime, please feel free to reply to our correspondence via our direct email sent to you. ~C.M