FLIGHT CENTRE RIPOFF

I booked my plane ticket on cyber monday last year and included travel insurance. All was paid for and the ticket was emailed to me. However. NO INSURANCE DOCUMENTS were ever sent. I requested them and when they arrived 2 MONTHS LATER they are totally NOT FOR A TRAVELLER, THEY ARE THERE TO COVER FLIGHT CENTRE AND SANTAM ONLY, offering R10000 for coverage when it costs R1800, FOR 3 WEEKS OVERSEAS, and you are going to a foreign country and the exchange rate is 12 to 1 that amount is useless. I requested a refund as I am only travelling in March. It took 2 days to received the documents to arrive to cancel (after many emails(unanswered) and whatsapp messages to Rozanne at the Cape Town branch. Bear in mind they took my money with no signature from them or me, NOW they want my signature for the refund. BOGGLES THE BRAIN, when it suits them they are happy to take your money regardless however when requesting a refund they need signatures. How many people keep printers at home? I have sent electronic signatures for years to ALL SORTS OF COMPANIES INCLUDING GOVERNMENT DEPARTM,ENTS, but NOOOO flight centre does not accept electronic signatures. More delays. I had a friend print and i mailed the document ASKING FOR AN EMAIL THAT THE DOCUMENT HAS BEEN RECEIVED, ONCE AGAIN NO REPLY!!!! how long does it take to answer an email? flight centre obviously does not allow staff to answer emails or the staff just dont bother. AC their social media expert advised me that someone from their 'team' will call me. Well SO FAR NO CALL, NO EMAIL, NO NOTHING. FLIGHT CENTRE ARE THE WORST EVER!!! I cannot believe that in times when their business is dependent on keeping customers, THEY DONT GIVE A HOOT! PLEASE BE AWARE THAT ONCE THEY HAVE YOUR MONEY, FORGET ABOUT EVER HEARING FROM THEM AGAIN, THEY ARE PATHETIC, AND HAVE NO CUSTOMER SERVICE WHATSOEVER. I have taken to social media to shame them into better service and still all i get are platitudes from this AC person who is their social media person. I am ready to lay a charge of theft against them as I really am not getting any job from A CUSTOMER SERVICE COMPANY.... WHAT A FSCKING JOKE!!!