Flight Centre refuses to reschedule flight

<p>I purchased a return flight from Johannesburg to Cape Town through Flight Centre at The Glen Mall in Glenvista, for a trip departing 12 June and returning 16 June that I sadly had to cancel due to unforeseen circumstances.</p> <p>The airline ticket was for Kalula.com and when I cancelled that trip, I was clearly instructed telephonically by Flight Centre that i could not receive a refund, which I fully understand however I was told I had the option to reschedule the ticket to be used with 3 months.</p> <p>I have now attempted to do exactly that for mid July however Flight Centre refuses.</p> <p>This is clearly unacceptable on behalf of Flight Centre and Kalula.com.</p>