1 reviews | Active since Oct 2013
Flight centre refund process a NIGHTMARE
I don't think I will ever book with Flight Centre ever again. Their "processes" are just too much to handle!
I booked for Thailand on Feb to travel in October... obviously couldn't, because of covid.
Their refund procedure has been daunting.. during early covid i had to chase feedback myself, but understand it was chaos and what not. But i really don't see an excuse.
Part of my travel was refunded, the accommodation part. And I requested to kindly have it refunded as i really need the money.
Firstly i was told I had to come in with my card to get my refund, plus all the stores around me are closed so I had to drive out of my way.
Since my booking, i had upgraded my account, i was put through the tedious admin work of getting a letter to state my account was changed. Needless to say, i had done it. I then had to drive to the store and go swipe my card and was told 7 days and i should have the money.. guess what.. 2 weeks now and nothing.
Through this process, i have asked why can't you eft me, i have my ID, im coming in myself etc. Etc. But flight centre refused to make this easy and i was told thats not the way it works and I have to follow procedures.
Fine fine, i did everything and still haven't received my refund. I called my bank and they advised nothing processed on their end. I called the fligh centre rep to be told finance said all is fine and complete.. so where is the money?
The rep said he would mail finance and follow-up. I called at mid day today to check, and he said well they didn't respond their is nothing more he can do, he can't keep asking them if he followed up already. I don't ****** care how many times you have to ask. I asked if i could phone and was told they don't answer their phones and its not the way it works.
So here i am waiting for feedback and i don't know where the hell my money is.
These "processes" are the dumbest ever! If i can send copies of my ID, etc etc, i can't see why an EFT cannot be done and why i had to go in with my card and why i have still not been refunded!
We can see that you are extremely frustrated and that is genuinely never what we want for our customers.
Although there are minimum financial requirements in place related to refunds being processed to the same form of payment that was used to originally make payment, we would always want to make the process as seamless as possible.
If you can please share your details with our customer experience team on customerATfctg.co.za, we will ensure you are contacted directly.
~E.M.
We can see that you are extremely frustrated and that is genuinely never what we want for our customers.
Although there are minimum financial requirements in place related to refunds being processed to the same form of payment that was used to originally make payment, we would always want to make the process as seamless as possible.
If you can please share your details with our customer experience team on customerATfctg.co.za, we will ensure you are contacted directly.
~E.M.
So typical
So typical
Unfortunately, the Hello Peter platform does not allow for email addresses to be shared, so the AT within the email address will have to be replaced with @ sign. Our customer experience team will keep a lookout for your details and will be in touch as soon as they are received.
~E.M.
Unfortunately, the Hello Peter platform does not allow for email addresses to be shared, so the AT within the email address will have to be replaced with @ sign. Our customer experience team will keep a lookout for your details and will be in touch as soon as they are received.
~E.M.
Emailing now
Emailing now