FLIGHT CENTRE PLEASE PLEASE ANSWER ME!!!!

I am at my wits end. I have phoned Flight Centre on *** 87 times over the last 18 weeks. Emailed them 32 times and I have had promises we'll phone you back...we'll email you back...we will look into your refund and get it processed ASAP! Now I have no idea where to turn. In a nutshell, I purchased a ticket from Flight Centre and my name was spelt wrong. My second name had an additional letter in it. I tried on numerous occasions to change it and they told me it was S100 dollars to change it. Then it couldn't be changed.... then the ticket wasn't worth the paper it was written....after going into Flight Center in the Pavillion and getting worked into a state on 2 occasions...I was told they can't do a name change but I can buy another ticket and they will refund me the R12709.40 that I paid for the ticket with the incorrect spelling. Now in a count down to going on holiday with my daughter I was left with no option but to buy the new ticket with the promise that my money would be refunded in 10 to 12 weeks....now 17 weeks later ....after my trip to Canada ...i still don't have my refund ....no one answers my calls or emails...I have no idea who will help me...and when I went to the airport ...Air Canada informed me that I would have been able to travel with the ticket as it was my second name that was spelt incorrectly!

Can someone at Flight Centre please contact me. My referance number for my refund is NF2M7K and 206988.

Please assist me!!!!!