JG
Joel G

1 reviews | Active since Mar 2018

14 Mar 2018, 13:10

Flight Centre Pathetic service

I went into Flight Centre Clearwater Mall two weeks ago to book tickets for the US and was helped by one of the consultants, Lisa who at first was very helpful in making my booking. I requested a quotation on various airlines to compare prices and gave her my email to send it to me. Today i am still waiting for that email..? I contacted her earlier this week, Monday, 12th March 2018 and left a message for her but she never returned my call. This is absolutely pathetic service. Flight Centre has now left a bad "taste in my mouth" and i will therefore be taking my business elsewhere. Very dissapointing!

0
Replies (3)
Flight Centre South Africa
Flight Centre South Africa's reply14 Mar 2018, 20:15
Official

Dear JGellar72

Thank you for your comments posted on the Hello Peter website. We sincerely apologise for the inconvenience experienced and will be investigating the matter with the relevant parties concerned. We will be in touch with you directly.

Kind regards

FCTG Team

Flight Centre South Africa
Flight Centre South Africa's reply16 Mar 2018, 08:29
Official

Dear JGellar72

We would like to apologise once again for the inconvenience experienced. Kindly provide us with your contact details by emailing *** so that we may further investigate.

Kind regards

FCTG Team

Flight Centre South Africa
Flight Centre South Africa's reply27 Mar 2018, 11:11
Official

Dear JGellar72

It has been some time since you posted of your experience and we have had no further feedback from you. We have investigated the matter with the details you have provided and unfortunately the store mentioned in your post has no record of your enquiry. We view your concerns in the most serious light and would appreciate the opportunity to discuss the matter with you. Kindly provide us with your contact details by emailing: ***

Kind regards

FCTG Team