BJ
Balwant J
1 reviews | Active since Sept 2016
27 Jun 2024, 18:22
Flight Centre online website glitches.
Could not book domestic flights within USA on their website. Flight selection and personal details were captured but couldn't go to the next screen for payment - tried this at different times with different devices Called the help line and they took forever to try and allocate a consultant to assist me. Eventually, I had to go to the nearest Flight centre branch to book my flights paying much more than the online offer. Don't know if this is deliberate.
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Replies (2)
Flight Centre South Africa's replyOfficial
27 Jun 2024, 18:34Thanks for reviewing our Online Booking Tool, Balwant. We'll be sharing your feedback with the relevant stakeholders and can assure you that this glitch is not deliberate. We'll make sure it's worked on. ~L.V
Flight Centre South Africa's reply27 Jun 2024, 18:34
Official
Thanks for reviewing our Online Booking Tool, Balwant. We'll be sharing your feedback with the relevant stakeholders and can assure you that this glitch is not deliberate. We'll make sure it's worked on. ~L.V
Flight Centre South Africa's replyOfficial
01 Jul 2024, 16:47Dear Balwant. Although our team and suppliers strive for customer satisfaction, it is evident we have fallen short in this instance. We do understand the frustration and stress you might have gone through. Your concerns have been treated with priority, and we escalated the issue of the online booking failure to the eCommerce team. They have noted that we are experiencing a glitch in the system that causes issues for customers logging in outside of South Africa. Our team is currently working tirelessly to sort this out. We want you to know our online booking systems are always being optimised for world class customer interaction. However, this experience has brought to our attention the fact that the system might need some more attention, especially regarding access to the platform for customers outside of South African who wish to book on our local domain. We are working on resolving the matter with great urgency. ~C.M
Flight Centre South Africa's reply01 Jul 2024, 16:47
Official
Dear Balwant. Although our team and suppliers strive for customer satisfaction, it is evident we have fallen short in this instance. We do understand the frustration and stress you might have gone through. Your concerns have been treated with priority, and we escalated the issue of the online booking failure to the eCommerce team. They have noted that we are experiencing a glitch in the system that causes issues for customers logging in outside of South Africa. Our team is currently working tirelessly to sort this out. We want you to know our online booking systems are always being optimised for world class customer interaction. However, this experience has brought to our attention the fact that the system might need some more attention, especially regarding access to the platform for customers outside of South African who wish to book on our local domain. We are working on resolving the matter with great urgency. ~C.M