CL
Chadlee L
1 reviews | Active since Dec 2023
05 Aug 2024, 12:10
Flight centre online service staff
Service from online team is horrible and slow. Requested a receipt as my company needs to re-imburse me, after multiple calls and emails i am still waiting! Cost me another R7750 because i had to pay for my own flight because i couldn't get the receipt in time, i am still waiting for it a week later after the agent on the call first call advised me it would take a few hours, i called again and then they advised its 2-3 days, a week later i still haven't received anything and now the system is apparently going through an upgrade. Such a freaking headache!!!!
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Replies (2)
Flight Centre South Africa's replyOfficial
05 Aug 2024, 12:14Dear Chadlee
We're really sorry to hear about the issues you’ve encountered with our online team. We understand how frustrating it must be to experience delays, especially when it's affecting your reimbur*****t process. Please allow our Customer Experience team the time to look into this matter for you and we'll ensure that your receipt is sent to you as soon as possible.
We appreciate your patience and apologize for any inconvenience this has caused. Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
~A.D
We're really sorry to hear about the issues you’ve encountered with our online team. We understand how frustrating it must be to experience delays, especially when it's affecting your reimbur*****t process. Please allow our Customer Experience team the time to look into this matter for you and we'll ensure that your receipt is sent to you as soon as possible.
We appreciate your patience and apologize for any inconvenience this has caused. Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
~A.D
Flight Centre South Africa's reply05 Aug 2024, 12:14
Official
Dear Chadlee
We're really sorry to hear about the issues you’ve encountered with our online team. We understand how frustrating it must be to experience delays, especially when it's affecting your reimbur*****t process. Please allow our Customer Experience team the time to look into this matter for you and we'll ensure that your receipt is sent to you as soon as possible.
We appreciate your patience and apologize for any inconvenience this has caused. Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
~A.D
We're really sorry to hear about the issues you’ve encountered with our online team. We understand how frustrating it must be to experience delays, especially when it's affecting your reimbur*****t process. Please allow our Customer Experience team the time to look into this matter for you and we'll ensure that your receipt is sent to you as soon as possible.
We appreciate your patience and apologize for any inconvenience this has caused. Thank you for bringing this to our attention, and we hope to resolve this for you promptly.
~A.D
Flight Centre South Africa's replyOfficial
07 Aug 2024, 11:52Dear Chadlee. L We genuinely care about delivering an amazing travel experience and regret that your interaction with our Online support team has not been a favourable one and that we have failed to deliver the basic service which is a core focus of our business. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to the management of the online support team for immediate assistance. According to our records, your request has been fulfilled and the invoice has been provided as per your instructions. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. ~C.M
Flight Centre South Africa's reply07 Aug 2024, 11:52
Official
Dear Chadlee. L We genuinely care about delivering an amazing travel experience and regret that your interaction with our Online support team has not been a favourable one and that we have failed to deliver the basic service which is a core focus of our business. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to the management of the online support team for immediate assistance. According to our records, your request has been fulfilled and the invoice has been provided as per your instructions. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. ~C.M