Flight Centre Online Poor Unprofessional Service

*** 9209 I am extremely disappointment with the poor level of customer service from the online division today.

I contacted the Online Division team to request an e-ticket and a tax invoice. To my surprise, I was sent an invoice showing null amount, and was then informed that a proper invoice would take up to 24 hours. This is baffling, considering they use an online system. How can a zero-amount invoice be generated immediately, but a correct one takes an entire day?

The consultant seemed very flippant and unperturbed by the ridiculous wait time for a document that was already in their system considering I booked the flights 2 weeks ago??? I asked the consultant which country she was from, after some hesitation, I was told they were "offs****." My question was intended to understand whether the consultant's expectations for a 24-hour wait were realistic, given the global nature of your services. Instead of addressing my concern, the consultant abruptly ended the call.

This level of service is truly incomprehensible. Experiences like this, can severely damage a company’s reputation over time. I chose Flight Centre over booking directly with the airline, expecting superior service and efficiency. Unfortunately, it appears I was mistaken.