1 reviews | Active since Oct 2019
Flight Centre Online Flight Cancellations
I booked 2 flight tickets through Flight Centre Online on the 9th to July 2019. Leaving ORT to Heathrow made full payment. Flight scheduled for the 29th October 2019. This all went well.
App**** for the visitor’s VISA to the UK. On the 7th October 2019 we received a letter from the UK Home Office indicating the the VISA have been refused.
On the 7th October 2019 I forwarded an email to ***. Requesting a cancellation due to the visa not been approved. I attached both letter with the UK Home Office explaining why they have been cancelled. I never received any response from Flight Centre. A couple of days later I called them to discover that they don’t do refunds and the flight tickets cannot be rescheduled.
I again forwarded an email to the same email address stating that this is not excepted as I have informed them in advance about the cancellation. I did received a call from them stating that they will looking to this.
I received an email a couple of days later stating that Flight Centre will try and recover some of the funds from Virgin Atlantic.
I booked with Flight Centre online and not Virgin Atlantic.
Is this normal?
Thank you for reaching out regarding your query and concerns.
We can confirm that Flight Centre confirms travel on your behalf through third party suppliers. The supplier, in this case, the airline apply specific rules to the travel arrangements and penalties in cases of changes or cancellations. Regrettably, although we can advocate and motivate for the rules to be reviewed in special cases, any concessions are not within Flight Centre's control.
We always ensure that the rules attached to travel are clearly available and are reviewed by the customer before any arrangements are confirmed.
We would however like to look into the matter for you and the requests made by the Online team regarding your refund.
~E.M.
Thank you for reaching out regarding your query and concerns.
We can confirm that Flight Centre confirms travel on your behalf through third party suppliers. The supplier, in this case, the airline apply specific rules to the travel arrangements and penalties in cases of changes or cancellations. Regrettably, although we can advocate and motivate for the rules to be reviewed in special cases, any concessions are not within Flight Centre's control.
We always ensure that the rules attached to travel are clearly available and are reviewed by the customer before any arrangements are confirmed.
We would however like to look into the matter for you and the requests made by the Online team regarding your refund.
~E.M.
Following our previous feedback, we sincerely apologise for the delayed response since your request was received on the 7th of October.
We confirm that at this stage we have explored all options to secure alternative travel for you, however, the options we looked at will also require visas. We have furthermore escalated the matter to the airline and motivated if they can review your case to secure a refund.
An update will be provided as soon as feedback is provided from the airline.
~E.M.
Following our previous feedback, we sincerely apologise for the delayed response since your request was received on the 7th of October.
We confirm that at this stage we have explored all options to secure alternative travel for you, however, the options we looked at will also require visas. We have furthermore escalated the matter to the airline and motivated if they can review your case to secure a refund.
An update will be provided as soon as feedback is provided from the airline.
~E.M.