TP
Terence P
1 reviews | Active since Oct 2020
22 Dec 2020, 19:30
Flight Centre Online bookings - Price changes last minute
The customer service was good however I booked my flights in early November 2020 and paid the amount required only to find that the price has dropped R10k to date, when confronting the flight centre team they said that their policy allows for this which I think is absolute ******ion, I will be sitting next to persons in the same seat as I am in that paid R10k less. Preposterous. I requested for a managements details only to be told to use this platform to lay my complaint. The contact details were eventually given for management however I get a return email and cannot get hold of the manager. Very sad to see companies get away with things like this! I would think that you get a better price booking in advance and not last minute.
Helpful (0)
Replies (7)0
Replies (7)
Flight Centre South Africa's replyOfficial
22 Dec 2020, 20:24Dear Terence P
We would like to understand what assistance has been offered to date and to ensure that we have clarity on which factors may have resulted in this price fluctuation.
Our Customer Experience team will be in touch directly tomorrow morning to ensure we get to the bottom of your concerns.
~E.M.
We would like to understand what assistance has been offered to date and to ensure that we have clarity on which factors may have resulted in this price fluctuation.
Our Customer Experience team will be in touch directly tomorrow morning to ensure we get to the bottom of your concerns.
~E.M.
Flight Centre South Africa's reply22 Dec 2020, 20:24
Official
Dear Terence P
We would like to understand what assistance has been offered to date and to ensure that we have clarity on which factors may have resulted in this price fluctuation.
Our Customer Experience team will be in touch directly tomorrow morning to ensure we get to the bottom of your concerns.
~E.M.
We would like to understand what assistance has been offered to date and to ensure that we have clarity on which factors may have resulted in this price fluctuation.
Our Customer Experience team will be in touch directly tomorrow morning to ensure we get to the bottom of your concerns.
~E.M.
TP
Terence P's updateReviewer Update
24 Dec 2020, 08:26Hi there.
Thanks for your reply however I have not yet received a call from anyone.
I knew that I’d get nowhere, even if I took this to a platform like this. All smoke and mirrors.
I can guarantee that when someone calls me that there will be an excuse as to the fluctuations no doubt. They will Refer to policies that protect flight centre for any rate deviations/discounts from the airlines, who cares about your customers, we must just pay pay pay!
Thanks for your reply however I have not yet received a call from anyone.
I knew that I’d get nowhere, even if I took this to a platform like this. All smoke and mirrors.
I can guarantee that when someone calls me that there will be an excuse as to the fluctuations no doubt. They will Refer to policies that protect flight centre for any rate deviations/discounts from the airlines, who cares about your customers, we must just pay pay pay!
TP
Terence P's update24 Dec 2020, 08:26
Reviewer Update
Hi there.
Thanks for your reply however I have not yet received a call from anyone.
I knew that I’d get nowhere, even if I took this to a platform like this. All smoke and mirrors.
I can guarantee that when someone calls me that there will be an excuse as to the fluctuations no doubt. They will Refer to policies that protect flight centre for any rate deviations/discounts from the airlines, who cares about your customers, we must just pay pay pay!
Thanks for your reply however I have not yet received a call from anyone.
I knew that I’d get nowhere, even if I took this to a platform like this. All smoke and mirrors.
I can guarantee that when someone calls me that there will be an excuse as to the fluctuations no doubt. They will Refer to policies that protect flight centre for any rate deviations/discounts from the airlines, who cares about your customers, we must just pay pay pay!
Flight Centre South Africa's replyOfficial
24 Dec 2020, 09:24Dear Terence P
Thank you for reaching out. Our Customer Experience team had reached out via email to share insights and remain available to you directly, should you have any questions surrounding the feedback that was shared with you.
~E.M.
Thank you for reaching out. Our Customer Experience team had reached out via email to share insights and remain available to you directly, should you have any questions surrounding the feedback that was shared with you.
~E.M.
Flight Centre South Africa's reply24 Dec 2020, 09:24
Official
Dear Terence P
Thank you for reaching out. Our Customer Experience team had reached out via email to share insights and remain available to you directly, should you have any questions surrounding the feedback that was shared with you.
~E.M.
Thank you for reaching out. Our Customer Experience team had reached out via email to share insights and remain available to you directly, should you have any questions surrounding the feedback that was shared with you.
~E.M.
TP
Terence P's updateReviewer Update
26 Dec 2020, 07:58Hi flight centre team, I have received a call from a representative, they have mentioned that nothing can be done on flight Centre’s side as expected, however due to flight centre having the relationship with the airlines that the airline is contacted and made aware of such issue, still I highly doubt anything will be done here however I await a reply accordingly.
I suggest that flight centre tighten up their relationship with the airlines, closing that gap of communication in this specific regard.
I suggest that flight centre tighten up their relationship with the airlines, closing that gap of communication in this specific regard.
TP
Terence P's update26 Dec 2020, 07:58
Reviewer Update
Hi flight centre team, I have received a call from a representative, they have mentioned that nothing can be done on flight Centre’s side as expected, however due to flight centre having the relationship with the airlines that the airline is contacted and made aware of such issue, still I highly doubt anything will be done here however I await a reply accordingly.
I suggest that flight centre tighten up their relationship with the airlines, closing that gap of communication in this specific regard.
I suggest that flight centre tighten up their relationship with the airlines, closing that gap of communication in this specific regard.
Flight Centre South Africa's replyOfficial
28 Dec 2020, 07:58Dear Terence P
Thank you for confirming that our Customer Experience team has been in touch and the feedback shared with you. We would always advocate on our customer's behalf, as far as possible and we confirm that your concerns have been shared with an airline representative.
As explained, certain aspects of the travel industry, such as fluctuating availability are regrettably out of our control. We understand that in your case, it had affected your experience negatively and for this, we are truly sorry.
Our Customer Experience team remain available to you and will be sure to share any further feedback received from the airline.
~E.M.
Thank you for confirming that our Customer Experience team has been in touch and the feedback shared with you. We would always advocate on our customer's behalf, as far as possible and we confirm that your concerns have been shared with an airline representative.
As explained, certain aspects of the travel industry, such as fluctuating availability are regrettably out of our control. We understand that in your case, it had affected your experience negatively and for this, we are truly sorry.
Our Customer Experience team remain available to you and will be sure to share any further feedback received from the airline.
~E.M.
Flight Centre South Africa's reply28 Dec 2020, 07:58
Official
Dear Terence P
Thank you for confirming that our Customer Experience team has been in touch and the feedback shared with you. We would always advocate on our customer's behalf, as far as possible and we confirm that your concerns have been shared with an airline representative.
As explained, certain aspects of the travel industry, such as fluctuating availability are regrettably out of our control. We understand that in your case, it had affected your experience negatively and for this, we are truly sorry.
Our Customer Experience team remain available to you and will be sure to share any further feedback received from the airline.
~E.M.
Thank you for confirming that our Customer Experience team has been in touch and the feedback shared with you. We would always advocate on our customer's behalf, as far as possible and we confirm that your concerns have been shared with an airline representative.
As explained, certain aspects of the travel industry, such as fluctuating availability are regrettably out of our control. We understand that in your case, it had affected your experience negatively and for this, we are truly sorry.
Our Customer Experience team remain available to you and will be sure to share any further feedback received from the airline.
~E.M.
TP
Terence P's updateReviewer Update
30 Dec 2020, 05:52Hi.
Please can I request some form of this communication you have with the airline?
I still have received no email from flight Centre’s side? Come on guys!!
Please can I request some form of this communication you have with the airline?
I still have received no email from flight Centre’s side? Come on guys!!
TP
Terence P's update30 Dec 2020, 05:52
Reviewer Update
Hi.
Please can I request some form of this communication you have with the airline?
I still have received no email from flight Centre’s side? Come on guys!!
Please can I request some form of this communication you have with the airline?
I still have received no email from flight Centre’s side? Come on guys!!
Flight Centre South Africa's replyOfficial
30 Dec 2020, 08:45Dear Terence P
Regrettably, we don't have the required feedback from the airline as yet. During this time, due to the sheer number of requests and changes to travel, there may be delays in receiving feedback from the airline. As soon as the Customer Experience representative that has been in contact with you is able to advise, we will be in touch with you directly.
Your patience would be greatly appreciated.
~E.M.
Regrettably, we don't have the required feedback from the airline as yet. During this time, due to the sheer number of requests and changes to travel, there may be delays in receiving feedback from the airline. As soon as the Customer Experience representative that has been in contact with you is able to advise, we will be in touch with you directly.
Your patience would be greatly appreciated.
~E.M.
Flight Centre South Africa's reply30 Dec 2020, 08:45
Official
Dear Terence P
Regrettably, we don't have the required feedback from the airline as yet. During this time, due to the sheer number of requests and changes to travel, there may be delays in receiving feedback from the airline. As soon as the Customer Experience representative that has been in contact with you is able to advise, we will be in touch with you directly.
Your patience would be greatly appreciated.
~E.M.
Regrettably, we don't have the required feedback from the airline as yet. During this time, due to the sheer number of requests and changes to travel, there may be delays in receiving feedback from the airline. As soon as the Customer Experience representative that has been in contact with you is able to advise, we will be in touch with you directly.
Your patience would be greatly appreciated.
~E.M.