1 reviews | Active since Mar 2019
Flight Centre Online Bookings are bad
14 March 2019 I bought 2 tickets flying to George. Ref: U6Q9MB and RXBJPM. The specific day I experienced a lot of stress and used dates for the wrong weekend. My intention was to fly out from OR Tambo 21/03/19 to George and return the 24/03/2019. The same evening I realized I selected the wrong dates (28/03/19 & 31/03/19). Within 24 hours I notify Flightcentre. They refused to changed the dates to any future date. They wasn't of any help. I lost my money and will never use Flight Centre in the future. I used them many times in the past, but they are not lenient and customer friendly. I advise people rather to use direct bookings with an airline, or websites such as travel.com of cheapflights. Flight Centre must go on a course how to treat customers.
We always value customers who are keen to give us their feedback. We don’t like to see our customers inconvenienced and will be looking into the matter for you to ensure we get to the bottom of your concerns.
We will be in touch with you directly to ensure we have a full understanding of your experience.
~ E.M.
We always value customers who are keen to give us their feedback. We don’t like to see our customers inconvenienced and will be looking into the matter for you to ensure we get to the bottom of your concerns.
We will be in touch with you directly to ensure we have a full understanding of your experience.
~ E.M.
Thank you for allowing us the opportunity to provide you with clarity on your interaction with our Online team.
We have investigated your concerns and can confirm that you had reached out to our Online team on the evening your travel was confirmed and the error had been picked up. At this time you had received an out of office noting the business hours and an after-hours contact number for requests related to bookings made within the same day.
You had unfortunately not reached out to the after-hours number and your mail to note the error had only been actioned during business hours. At this time, the airline penalties accepted by you at the time you reviewed your flight arrangements, would have app**** to cancel the flight arrangements.
We truly value our customer journey and would never want our customers to be left without assistance. With this in mind, ensuring that we are available 24/7 is paramount.
In a genuine attempt to try and assist we have submitted the departure travel for a refund and will be in touch should any refund be afforded.
~E.M.
Thank you for allowing us the opportunity to provide you with clarity on your interaction with our Online team.
We have investigated your concerns and can confirm that you had reached out to our Online team on the evening your travel was confirmed and the error had been picked up. At this time you had received an out of office noting the business hours and an after-hours contact number for requests related to bookings made within the same day.
You had unfortunately not reached out to the after-hours number and your mail to note the error had only been actioned during business hours. At this time, the airline penalties accepted by you at the time you reviewed your flight arrangements, would have app**** to cancel the flight arrangements.
We truly value our customer journey and would never want our customers to be left without assistance. With this in mind, ensuring that we are available 24/7 is paramount.
In a genuine attempt to try and assist we have submitted the departure travel for a refund and will be in touch should any refund be afforded.
~E.M.