Flight centre not helpful and ********

I am not happy with flight centre we booked a ticket to Namibia couldn’t make it becuse I tested positive and when I asked for refund I was to I can get the money but will need to rebook a ticket if I need to fly anywhere and that they don’t give refund I have it valid for two years [few months later ] I am trying to fly to Durban with my Namibia ticket that was R4200 I get told i have been refunded the ticket money which I never received I was told I’ll be called back by Shawn in 15 min times and nothing happened he never called back . I then called and I was told that I’ll pay 1400 to get the ticket fir Namibia which doesn’t make sense becuse I already have a ticket of 4200 and was told I won’t get refund but can use it in future , which I have all the information on email now I’m flight centre people are passing me to the next person all the time with wrong and confusing information

My thing is can I just get my refund as I never used the ticket and I can’t be assisted as they are lying about everything