BS
Barry S
1 reviews | Active since Apr 2023
26 Dec 2025, 11:35
Flight Centre - no support
I needed to change a booking. The agent i dealt with at the Hillcrest branch, when contacted urgently on 24 December, has an automatic response saying he will return on 17 NOVEMBER!! His email also has an incorrect email address to contact. Online support first cannot find the booking and then say I must contact the branch which they claim is open. The website however says the branch is closed on Boxing day. I asked for an email address but was given only a physical address and a phone number which doesn't help when I am out the country!
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Replies (2)
Flight Centre South Africa's replyOfficial
29 Dec 2025, 09:42Dear Barry.
We’re very sorry for the inconvenience you’ve experienced, especially with the incorrect out-of-office message and difficulty reaching the branch while abroad.
A Customer Experience expert will be in touch with you today to investigate this matter and provide feedback. If you’d like to share any additional details, you’re welcome to email us at ***.
Thank you for bringing this to our attention. ~ C.M
We’re very sorry for the inconvenience you’ve experienced, especially with the incorrect out-of-office message and difficulty reaching the branch while abroad.
A Customer Experience expert will be in touch with you today to investigate this matter and provide feedback. If you’d like to share any additional details, you’re welcome to email us at ***.
Thank you for bringing this to our attention. ~ C.M
Flight Centre South Africa's reply29 Dec 2025, 09:42
Official
Dear Barry.
We’re very sorry for the inconvenience you’ve experienced, especially with the incorrect out-of-office message and difficulty reaching the branch while abroad.
A Customer Experience expert will be in touch with you today to investigate this matter and provide feedback. If you’d like to share any additional details, you’re welcome to email us at ***.
Thank you for bringing this to our attention. ~ C.M
We’re very sorry for the inconvenience you’ve experienced, especially with the incorrect out-of-office message and difficulty reaching the branch while abroad.
A Customer Experience expert will be in touch with you today to investigate this matter and provide feedback. If you’d like to share any additional details, you’re welcome to email us at ***.
Thank you for bringing this to our attention. ~ C.M
Flight Centre South Africa's replyOfficial
09 Jan 2026, 12:36 Dear Barry,
Thank you for sharing your feedback regarding your recent experience with Flight Centre.
We sincerely apologise for the frustration and inconvenience caused. We understand how upsetting it must have been to encounter incorrect out-of-office information, an invalid email address, and difficulty reaching support, particularly during the holiday period while you were out of the country.
Although you no longer require assistance, please be assured that we have taken note of the details you shared. This feedback will be reviewed and kept on record to help us prevent similar situations in the future and improve our service standards.
We appreciate you taking the time to bring this to our attention and thank you for your understanding. ~C.M
Thank you for sharing your feedback regarding your recent experience with Flight Centre.
We sincerely apologise for the frustration and inconvenience caused. We understand how upsetting it must have been to encounter incorrect out-of-office information, an invalid email address, and difficulty reaching support, particularly during the holiday period while you were out of the country.
Although you no longer require assistance, please be assured that we have taken note of the details you shared. This feedback will be reviewed and kept on record to help us prevent similar situations in the future and improve our service standards.
We appreciate you taking the time to bring this to our attention and thank you for your understanding. ~C.M
Flight Centre South Africa's reply09 Jan 2026, 12:36
Official
Dear Barry,
Thank you for sharing your feedback regarding your recent experience with Flight Centre.
We sincerely apologise for the frustration and inconvenience caused. We understand how upsetting it must have been to encounter incorrect out-of-office information, an invalid email address, and difficulty reaching support, particularly during the holiday period while you were out of the country.
Although you no longer require assistance, please be assured that we have taken note of the details you shared. This feedback will be reviewed and kept on record to help us prevent similar situations in the future and improve our service standards.
We appreciate you taking the time to bring this to our attention and thank you for your understanding. ~C.M
Thank you for sharing your feedback regarding your recent experience with Flight Centre.
We sincerely apologise for the frustration and inconvenience caused. We understand how upsetting it must have been to encounter incorrect out-of-office information, an invalid email address, and difficulty reaching support, particularly during the holiday period while you were out of the country.
Although you no longer require assistance, please be assured that we have taken note of the details you shared. This feedback will be reviewed and kept on record to help us prevent similar situations in the future and improve our service standards.
We appreciate you taking the time to bring this to our attention and thank you for your understanding. ~C.M