1 reviews | Active since Sept 2019
Flight Centre Musgrave -horrid experience!!!!!
Our very first holiday was such a miserable experience thanks to Flight Center Musgrave..going to them and thinking they are a reputable company but I was so wrong..firstly we advised them it is our very first international holiday and that it would be my husband,7 year old and myself .... For a company in the service industry they DO NOT train their staff accordingly. They only advised us on getting passports ..which we did.... To me all was in order as I had our passports... Day of departure and what a nightmare .... I'm now advised at the airport that we would need an unabridged birth certificate ....which we knew nothing off. Flight centre as travel agents were only interested in getting payment before even finding out if we have all required documents for travel .... This delay caused us to miss our flight and additional charges incurred.... Wendy, from Flight centre Musgrave even informed us we can claim from our travel insurance for the additional charges incurred which was not true...flight centre did not inform us as new customers of the full requirements needed...they did not even have the decency to apologize for their error and made us pay more money and I advised from the onset there is a set budget and we cannot go over. Our holiday was cut short and more costs incurred.... I cannot believe the service received from such a big company that hides behind ts and C's all because their staff are *********** and do not advise customers accordingly .... For some this is a once in a Lifetime opportunity and Flight Centre has made this so miserable. I will never recommend them and will make sure I take this further as this is so wrong.
We can understand how disappointing this must have been for you and your family.
Our booking documentation specifically highlights the requirement of an unabridged birth certificate for minors travelling internationally on the booking form as well as in the terms & conditions. If this information was not available to you at the time of booking, we would like to understand why.
Please leave the matter with us.
~K.T
We can understand how disappointing this must have been for you and your family.
Our booking documentation specifically highlights the requirement of an unabridged birth certificate for minors travelling internationally on the booking form as well as in the terms & conditions. If this information was not available to you at the time of booking, we would like to understand why.
Please leave the matter with us.
~K.T
Thank you for giving us the opportunity to provide you with thorough feedback and to provide you with further clarity on our booking process. We take great care to ensure throughout the booking process, a fair opportunity is given to be made aware of important travel information.
We genuinely regret that this was not your experience and truly hope that the gesture extended by the store will in time, be seen as the genuine show of care it was extended as.
~E.M.
Thank you for giving us the opportunity to provide you with thorough feedback and to provide you with further clarity on our booking process. We take great care to ensure throughout the booking process, a fair opportunity is given to be made aware of important travel information.
We genuinely regret that this was not your experience and truly hope that the gesture extended by the store will in time, be seen as the genuine show of care it was extended as.
~E.M.