DR
Duran R
1 reviews | Active since Jun 2019
07 Jan 2025, 16:47
Flight centre limited accommodation
This is the 2nd year I am trying to book a chalet through flight centre and they do not have any available. Very poor service and I am assuming they have limited accommodation available. Do not waste your money and invest on flight centre gift vouchers. You will be stuck with them and no bookings
Helpful (0)
Replies (8)0
Replies (8)
Flight Centre South Africa's replyOfficial
07 Jan 2025, 17:55Dear Duran,
We're sorry to hear of your experience trying to book a chalet through us. Availability is not in our control. Factors like travel dates and peak times will affect whether there are chalets available. However, our Customer Experience team would love to assist you and work on finding a solution. They'll be reaching out to you soon. ~L.V
We're sorry to hear of your experience trying to book a chalet through us. Availability is not in our control. Factors like travel dates and peak times will affect whether there are chalets available. However, our Customer Experience team would love to assist you and work on finding a solution. They'll be reaching out to you soon. ~L.V
Flight Centre South Africa's reply07 Jan 2025, 17:55
Official
Dear Duran,
We're sorry to hear of your experience trying to book a chalet through us. Availability is not in our control. Factors like travel dates and peak times will affect whether there are chalets available. However, our Customer Experience team would love to assist you and work on finding a solution. They'll be reaching out to you soon. ~L.V
We're sorry to hear of your experience trying to book a chalet through us. Availability is not in our control. Factors like travel dates and peak times will affect whether there are chalets available. However, our Customer Experience team would love to assist you and work on finding a solution. They'll be reaching out to you soon. ~L.V
DR
I would to express my disappointment with the service I have received from Flight Centre regarding my recent enquiry.
While I have found numerous chalet options available for the dates I have selected through other providers and direct bookings with the chalets themselves, I am now faced with a situation where I am unable to utilize my gift vouchers, valued at 15k, as Flight Centre is unable to provide the services that were advertised.
This has left me in a difficult position, as I had hoped to rely on Flight Centre for my booking needs. Unfortunately, I feel that the lack of support and transparency regarding this matter is not in line with the level of service I expected.
I would appreciate it if you could address this issue and assist me in finding a satisfactory resolution as soon as possible.
Duran R's updateReviewer Update
08 Jan 2025, 16:57I would to express my disappointment with the service I have received from Flight Centre regarding my recent enquiry.
While I have found numerous chalet options available for the dates I have selected through other providers and direct bookings with the chalets themselves, I am now faced with a situation where I am unable to utilize my gift vouchers, valued at 15k, as Flight Centre is unable to provide the services that were advertised.
This has left me in a difficult position, as I had hoped to rely on Flight Centre for my booking needs. Unfortunately, I feel that the lack of support and transparency regarding this matter is not in line with the level of service I expected.
I would appreciate it if you could address this issue and assist me in finding a satisfactory resolution as soon as possible.
DR
Duran R's update08 Jan 2025, 16:57
Reviewer Update
I would to express my disappointment with the service I have received from Flight Centre regarding my recent enquiry.
While I have found numerous chalet options available for the dates I have selected through other providers and direct bookings with the chalets themselves, I am now faced with a situation where I am unable to utilize my gift vouchers, valued at 15k, as Flight Centre is unable to provide the services that were advertised.
This has left me in a difficult position, as I had hoped to rely on Flight Centre for my booking needs. Unfortunately, I feel that the lack of support and transparency regarding this matter is not in line with the level of service I expected.
I would appreciate it if you could address this issue and assist me in finding a satisfactory resolution as soon as possible.
DR
Duran R's updateReviewer Update
09 Jan 2025, 14:29No one has come back to me. This is the type of service flight centre offers. I'm stuck with a 15k gift voucher and unable to use it. This is the worse travel agency I have dealt with
DR
Duran R's update09 Jan 2025, 14:29
Reviewer Update
No one has come back to me. This is the type of service flight centre offers. I'm stuck with a 15k gift voucher and unable to use it. This is the worse travel agency I have dealt with
Flight Centre South Africa's replyOfficial
09 Jan 2025, 14:33Dear Duran.
According to our records, a customer experience agent has reached out to you in order to assist. They are still investigating the matter at a store level and feedback will be afforded to you as soon as it is compiled.
~C.M
According to our records, a customer experience agent has reached out to you in order to assist. They are still investigating the matter at a store level and feedback will be afforded to you as soon as it is compiled.
~C.M
Flight Centre South Africa's reply09 Jan 2025, 14:33
Official
Dear Duran.
According to our records, a customer experience agent has reached out to you in order to assist. They are still investigating the matter at a store level and feedback will be afforded to you as soon as it is compiled.
~C.M
According to our records, a customer experience agent has reached out to you in order to assist. They are still investigating the matter at a store level and feedback will be afforded to you as soon as it is compiled.
~C.M
Flight Centre South Africa's replyOfficial
09 Jan 2025, 14:37Dear Duran
Thank you for reaching out. Our records show that an acknowledgement email was sent from our Customer Experience team and that they are still getting to the bottom of your matter. Please allow them the needed time and we can assure you that they will provide a response.
~A.D
Thank you for reaching out. Our records show that an acknowledgement email was sent from our Customer Experience team and that they are still getting to the bottom of your matter. Please allow them the needed time and we can assure you that they will provide a response.
~A.D
Flight Centre South Africa's reply09 Jan 2025, 14:37
Official
Dear Duran
Thank you for reaching out. Our records show that an acknowledgement email was sent from our Customer Experience team and that they are still getting to the bottom of your matter. Please allow them the needed time and we can assure you that they will provide a response.
~A.D
Thank you for reaching out. Our records show that an acknowledgement email was sent from our Customer Experience team and that they are still getting to the bottom of your matter. Please allow them the needed time and we can assure you that they will provide a response.
~A.D
Flight Centre South Africa's replyOfficial
10 Jan 2025, 12:11 Dear Duran. R Thanks for sharing your feedback with us and for allowing us the opportunity to respond. We are extremely sorry to know that you are unhappy with your recent booking enquiry made at our La Lucia branch. Kindly accept our sincere apologies for the inconvenience caused to you due to the unavailability of the property you wished to book. Flight Centre operates as a travel agency. We provide travel and travel-related services through third party service providers. To ensure seamless travel, our third-party service providers are researched, curated and added to an inventory list of trusted suppliers who we trust to provide great service and up-to-standard accommodation to our customers. This inventory list is made available to our store agents through Flight Centre booking systems used to provide quotes to any customer that enquires with us. When you enquired at our La Lucia branch, you specified the exact accommodation that you wished to book. Unfortunately, after searching through our systems, the accommodation you wished to book was not available as part of our inventory. Our store agents are trained to book only the products available on our systems. Booking outside of the Flight Centre systems is strictly prohibited in our stores as we cannot guarantee the service the customer will receive from the establishment and we cannot guarantee that if service is not delivered well, the customer will be compensated accordingly. The suppliers within our inventory are contracted to us and they adhere to specified service level agreements that ensure that our customers are always protected. We would like to apologise yet again for the frustration this situation has caused, however; should you wish to book with us and utilise the voucher you have, we will be more than happy to quote you using our current inventory and create the holiday of your dreams. We hope you find the above in order. ~C.M
Flight Centre South Africa's reply10 Jan 2025, 12:11
Official
Dear Duran. R Thanks for sharing your feedback with us and for allowing us the opportunity to respond. We are extremely sorry to know that you are unhappy with your recent booking enquiry made at our La Lucia branch. Kindly accept our sincere apologies for the inconvenience caused to you due to the unavailability of the property you wished to book. Flight Centre operates as a travel agency. We provide travel and travel-related services through third party service providers. To ensure seamless travel, our third-party service providers are researched, curated and added to an inventory list of trusted suppliers who we trust to provide great service and up-to-standard accommodation to our customers. This inventory list is made available to our store agents through Flight Centre booking systems used to provide quotes to any customer that enquires with us. When you enquired at our La Lucia branch, you specified the exact accommodation that you wished to book. Unfortunately, after searching through our systems, the accommodation you wished to book was not available as part of our inventory. Our store agents are trained to book only the products available on our systems. Booking outside of the Flight Centre systems is strictly prohibited in our stores as we cannot guarantee the service the customer will receive from the establishment and we cannot guarantee that if service is not delivered well, the customer will be compensated accordingly. The suppliers within our inventory are contracted to us and they adhere to specified service level agreements that ensure that our customers are always protected. We would like to apologise yet again for the frustration this situation has caused, however; should you wish to book with us and utilise the voucher you have, we will be more than happy to quote you using our current inventory and create the holiday of your dreams. We hope you find the above in order. ~C.M
DR
Duran R's updateReviewer Update
14 Jan 2025, 09:55Hi CM,
I would like to provide some feedback regarding my recent experience with your team. I initially requested a specific chalet, but it was only after speaking with a different staff member that I was able to secure the booking. The agent who assisted me took the time to thoroughly check availability and offer options for dates, which was greatly appreciated.
However, I must express my disappointment with the lack of proactive customer service from the first agent I spoke with. It appears there may be a need for further training in delivering a higher standard of assistance, ensuring that all agents go the extra mile to meet customer needs and provide accurate information.
I am hopeful that this feedback will help improve the service for future clients and prevent similar issues from arising again.
Thank you to the last travel agent I spoke with for successfully handling my booking.
Thanks
Duran
I would like to provide some feedback regarding my recent experience with your team. I initially requested a specific chalet, but it was only after speaking with a different staff member that I was able to secure the booking. The agent who assisted me took the time to thoroughly check availability and offer options for dates, which was greatly appreciated.
However, I must express my disappointment with the lack of proactive customer service from the first agent I spoke with. It appears there may be a need for further training in delivering a higher standard of assistance, ensuring that all agents go the extra mile to meet customer needs and provide accurate information.
I am hopeful that this feedback will help improve the service for future clients and prevent similar issues from arising again.
Thank you to the last travel agent I spoke with for successfully handling my booking.
Thanks
Duran
DR
Duran R's update14 Jan 2025, 09:55
Reviewer Update
Hi CM,
I would like to provide some feedback regarding my recent experience with your team. I initially requested a specific chalet, but it was only after speaking with a different staff member that I was able to secure the booking. The agent who assisted me took the time to thoroughly check availability and offer options for dates, which was greatly appreciated.
However, I must express my disappointment with the lack of proactive customer service from the first agent I spoke with. It appears there may be a need for further training in delivering a higher standard of assistance, ensuring that all agents go the extra mile to meet customer needs and provide accurate information.
I am hopeful that this feedback will help improve the service for future clients and prevent similar issues from arising again.
Thank you to the last travel agent I spoke with for successfully handling my booking.
Thanks
Duran
I would like to provide some feedback regarding my recent experience with your team. I initially requested a specific chalet, but it was only after speaking with a different staff member that I was able to secure the booking. The agent who assisted me took the time to thoroughly check availability and offer options for dates, which was greatly appreciated.
However, I must express my disappointment with the lack of proactive customer service from the first agent I spoke with. It appears there may be a need for further training in delivering a higher standard of assistance, ensuring that all agents go the extra mile to meet customer needs and provide accurate information.
I am hopeful that this feedback will help improve the service for future clients and prevent similar issues from arising again.
Thank you to the last travel agent I spoke with for successfully handling my booking.
Thanks
Duran
Flight Centre South Africa's replyOfficial
14 Jan 2025, 10:03Dear Duran.
Thank you for the feedback provided. We will definitely use it to improve our customer service. Feedback such as your own allows us to evaluate our level of service and find the specific pain points for customers that require improvement.
Thank you yet again.
~C.M
Thank you for the feedback provided. We will definitely use it to improve our customer service. Feedback such as your own allows us to evaluate our level of service and find the specific pain points for customers that require improvement.
Thank you yet again.
~C.M
Flight Centre South Africa's reply14 Jan 2025, 10:03
Official
Dear Duran.
Thank you for the feedback provided. We will definitely use it to improve our customer service. Feedback such as your own allows us to evaluate our level of service and find the specific pain points for customers that require improvement.
Thank you yet again.
~C.M
Thank you for the feedback provided. We will definitely use it to improve our customer service. Feedback such as your own allows us to evaluate our level of service and find the specific pain points for customers that require improvement.
Thank you yet again.
~C.M