RB
Riana B
1 reviews | Active since Aug 2023
11 Aug 2023, 13:18
Flight Centre Kollonade - POOR SERVICE
Received the worst service. I requested a quote for a very specific type of accommodation for our trip abroad. I had to follow up the next day only to be informed the person who assisted me was only returning to work in three days. I then resubmitted my very specific request and was told to keep an eye out for the quotation. After 4 hours I called to follow up only to be informed they were very busy. I asked the lady to just inform me if she will not be able to help me today, where after I received an evidently very hastily done job, a quotation completely in contrast with the specific request I submitted. a complete waste of my time!
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Replies (2)
Flight Centre South Africa's replyOfficial
11 Aug 2023, 13:23Dear Riana,
Thank you for your feedback and we sincerely apologise for your experience. We would like to address the matter and our Customer Experience team will get in touch with you directly.
~A.C
Thank you for your feedback and we sincerely apologise for your experience. We would like to address the matter and our Customer Experience team will get in touch with you directly.
~A.C
Flight Centre South Africa's reply11 Aug 2023, 13:23
Official
Dear Riana,
Thank you for your feedback and we sincerely apologise for your experience. We would like to address the matter and our Customer Experience team will get in touch with you directly.
~A.C
Thank you for your feedback and we sincerely apologise for your experience. We would like to address the matter and our Customer Experience team will get in touch with you directly.
~A.C
Flight Centre South Africa's replyOfficial
21 Aug 2023, 09:24Dear Riana,
We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favourable one. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to the consultants and their senior to address and the consultants have expressed sincere regret that their service has left you less than satisfied. Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly.
We remain available to you should you require any further assistance.
L.T.M
We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favourable one. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to the consultants and their senior to address and the consultants have expressed sincere regret that their service has left you less than satisfied. Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly.
We remain available to you should you require any further assistance.
L.T.M
Flight Centre South Africa's reply21 Aug 2023, 09:24
Official
Dear Riana,
We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favourable one. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to the consultants and their senior to address and the consultants have expressed sincere regret that their service has left you less than satisfied. Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly.
We remain available to you should you require any further assistance.
L.T.M
We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favourable one. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to the consultants and their senior to address and the consultants have expressed sincere regret that their service has left you less than satisfied. Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly.
We remain available to you should you require any further assistance.
L.T.M