Flight centre is refusing to pay back my money

Flight centre withholding my money

I had booked a trip to Zanzibar which was initially scheduled for the 4th October 2022, I was later informed that the charter was not available and we will have to accept the next available date which was the 11th. Now as the date approached, again we were informed that the charter will no longer be available on the promised date due to scheduled maintenance. We have to move dates again.

We were subsequently recommended the end of Nov/beg of Dec which was no longer the best alternative for us. We decided to cancel the booking to which we were informed that we will lose 10% of our deposit. We were fine with that and requested to be refunded the balance of R20 000.

Flight centre clearwater has still not paid our money back, it's been over a month now. I have made all the necessary follow up with the lady named Paige but now she is not even responding to our mails anymore.