1 reviews | Active since Mar 2019
FLIGHT CENTRE is **** and does not care about customer experience!
I made the huge mistake of booking my 2022 MSC cruise from Cape Town to Namibia with Flight Centre for my family holiday. I was wrong to think that Flight Centre are experienced and credible travel experts and that I would have the comfort that my family holiday was sorted. I booked my cruise in October 2022 and 4 days before my cruise that was due to depart on the 23rd December 2022 for 4 nights they tell me that my Daughter of 9 years old will be denied boarding because her passport needs to be valid for atleast 6 months at date of travel even though I asked the question to their clueless travel expert Jodie and she confirmed at the time of booking it is not required. 2 days before my cruise I am told that my Wife needs a Visa to enter Namibia even though at the time of booking my cruise their clueless travel expert Jodie advised that a Visa is not required. Flight Centre does not care about customer experience. Their service is absolutely shocking and ****! 4 days before my MSC cruise my family and I were placed under immense pressure due to Flight Centre's incompetence. Flight Centre gave me the run around to Home Affairs and the Namibian Consulate because of their pathetic service to get my travel arrangements sorted which I paid for by Flight Centre could not give a **** because they received the money for my holiday. Post my **** experience the deny any involvement. It was no surprise that even their complaints department (Lloyd, good for nothing and full of empty commitments) provided the same **** service. Rather book your travel with the service provider directly but stay away from FLIGHT CENTRE.
Thank you for taking the time to let us know about your experience and that you have been dissatisfied with the feedback provided by our Customer Experience Expert. We of course take your feedback seriously and can confirm that we looked into every aspect and documentation available to fully investigate the concerns raised.
We regret that you feel that we had not done enough and that the outcome based on the documentation meant that we do not care. We sincerely apologise that you feel this way and will relay your review to the relevant stakeholders.
~A.C
Thank you for taking the time to let us know about your experience and that you have been dissatisfied with the feedback provided by our Customer Experience Expert. We of course take your feedback seriously and can confirm that we looked into every aspect and documentation available to fully investigate the concerns raised.
We regret that you feel that we had not done enough and that the outcome based on the documentation meant that we do not care. We sincerely apologise that you feel this way and will relay your review to the relevant stakeholders.
~A.C