jM
johanna M
1 reviews | Active since Feb 2019
21 Oct 2020, 07:59
flight centre is a ****
Flight centre is a ****. our holiday in mombasa was completely ruined. They told us our apartments are 5 star only to find dirty blocks of flats..they refused to refund me the trip money..flight centre is a ****
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Flight Centre South Africa's replyOfficial
21 Oct 2020, 08:31Dear Johanna M
Thank you for reaching out regarding your frustrations. We can confirm that our Customer Experience team had been in touch with you during March 2019 and had shared feedback regarding the concerns raised at the time.
We would never want your experience to be one of disappointment and we truly regret that you had not been satisfied with the outcome of the investigation, the insights shared and the gesture extended.
~Emily
Thank you for reaching out regarding your frustrations. We can confirm that our Customer Experience team had been in touch with you during March 2019 and had shared feedback regarding the concerns raised at the time.
We would never want your experience to be one of disappointment and we truly regret that you had not been satisfied with the outcome of the investigation, the insights shared and the gesture extended.
~Emily
Flight Centre South Africa's reply21 Oct 2020, 08:31
Official
Dear Johanna M
Thank you for reaching out regarding your frustrations. We can confirm that our Customer Experience team had been in touch with you during March 2019 and had shared feedback regarding the concerns raised at the time.
We would never want your experience to be one of disappointment and we truly regret that you had not been satisfied with the outcome of the investigation, the insights shared and the gesture extended.
~Emily
Thank you for reaching out regarding your frustrations. We can confirm that our Customer Experience team had been in touch with you during March 2019 and had shared feedback regarding the concerns raised at the time.
We would never want your experience to be one of disappointment and we truly regret that you had not been satisfied with the outcome of the investigation, the insights shared and the gesture extended.
~Emily