FLIGHT CENTRE: *********** AND *******S

I am utterly appalled and shocked at the poor service, professionalism and etiquette of flight centre South Africa.

On the 27th of August 2019 I had purchased a ticket from flight centre Online. The flight was to Paris via Kenya Airways for departure 28 December 2019. As promptly expected, I received confirmation of my e ticket for the 28th December departing at 23h00 from Capetown International. To be sure I called flight centre a day later and spoke to someone named Sue who assured me that my flight is secure. Believing I now have had peace of mind, I awaited my flight. A day before departure I did the efficient setup of attempting my online check in. I got an error message saying WARNING TICKET ERROR. I was panicked but called flight centre helpline early the next day. After numerous attempts, finally got hold of someone named Tarek which was around 1pm. I explained to him and he told me he sees im booked to fly the same day at 23h00 and there was a flight change on my return for a longer layover.

I attempted another check in and failed again. Tried to call back and had no response. So trusting his word, I get packed and arrived at the airport at 8pm ready to check in.

TO MY HORROR I WAS TOLD BY KENYA AIRLINE THAT I WAS BOOKED FOR 2.30PM FLIGHT BY MY AGENT FLIGHT CENTRE AND THERE IS NO RECORD OF ME TO FLY AT THE 23H00 DEPARTURE! I WAS TOLD I HAD TO BUY A NEW TICKET AND PAY FULL AMOUNT OF R7400!

I WAS IN DISBELIEF AS I DID MY PART AS A CLIENT AND CONSTANTLY CHECKED WITH FLIGHT CENTRE ABOUT MY FLIGHT!!!

I THEN CALLED THE EMERGENCY HELP LINE AND SPOKE TO TAREK AGAIN. HE WAS OFF NO HELP TO ME. HE SAID HE SEES I'M MEANT TO BOARD AT 23H00 AND HE CAN'T HELP ME. I WILL HAVE TO PAY FOR A NEW TICKET!!

I WAS TRAVELING ALONE AND I WAS TRAUMATIZED BY THIS ALL. I HAD TO PAY FOR ANOTHER TICKET AND TILL TODAY NOR TAREK OR FLIGHT CENTRE HAD MADE ANY ATTEMPTS TO CONTACT ME OR EMAIL TO GIVE ME AN UPDATE. THIS IS FLIGHT CENTRE NEGLIGENCE AND I DEMAND MY REFUND FOR ALL THE STRESS AND TRAUMA I WAS PUT THROUGH FOR BOTH MY TICKET AND THE ADDITIONAL UNNECESSARY PAYMENTS MADE! I AM NOW IN PARIS, NOT ENJOYING MY HOLIDAY AS I USED MOST OF MY SPENDING MONEY ON A TICKET I SHOULD NOT HAVE PURCHASED AND I AM NOT ENJOYING MY TRIP AS I AM BUSY WRITING EMAILS TO YOUR INEFFICIENT AGENCY!!!!! WHAT IS THE POINT OF EMERGENCY SUPPORT WHEN YOU CANNOT PROVIDE ASSISTANCE IN AN EMERGENCY??? I WAS PROMISED TO HAVE FEEDBACK BY MONDAY HOWEVER NOTHING WAS DONE - CLEARLY!

I DEMAND MY REFUND IMMEDIATELY!

Reservation Details - PNR : UJQBDU