MP
Mark P
1 reviews | Active since Nov 2021
07 Jun 2022, 14:55
Flight Centre ***********
Ver poor service, we had to battle to get refunds on Mauritius trip as well as New Zeeland trip. Can not do basic things, not adaptable or open to solve issues. Never thought it would take months to get things sorted.
I can not believe that a big company can not solve problems. Maybe you should get somebody from small business to help run a big business.
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Flight Centre South Africa's replyOfficial
07 Jun 2022, 15:10Dear Mark P,
Thank you for letting us know that you have been disappointed with the service received. We can confirm that our Customer Experience expert and regional manager have been in touch with you and provided detailed feedback on the matter. We regret that the feedback provided has not been satisfactory, however, we would always need to adhere to the rules and regulations set out by the supplier.
We can confirm that we have reviewed all the options pertaining to your travel and we would need to follow the airline's process and guidelines that they have set out.
~A.C
Thank you for letting us know that you have been disappointed with the service received. We can confirm that our Customer Experience expert and regional manager have been in touch with you and provided detailed feedback on the matter. We regret that the feedback provided has not been satisfactory, however, we would always need to adhere to the rules and regulations set out by the supplier.
We can confirm that we have reviewed all the options pertaining to your travel and we would need to follow the airline's process and guidelines that they have set out.
~A.C
Flight Centre South Africa's reply07 Jun 2022, 15:10
Official
Dear Mark P,
Thank you for letting us know that you have been disappointed with the service received. We can confirm that our Customer Experience expert and regional manager have been in touch with you and provided detailed feedback on the matter. We regret that the feedback provided has not been satisfactory, however, we would always need to adhere to the rules and regulations set out by the supplier.
We can confirm that we have reviewed all the options pertaining to your travel and we would need to follow the airline's process and guidelines that they have set out.
~A.C
Thank you for letting us know that you have been disappointed with the service received. We can confirm that our Customer Experience expert and regional manager have been in touch with you and provided detailed feedback on the matter. We regret that the feedback provided has not been satisfactory, however, we would always need to adhere to the rules and regulations set out by the supplier.
We can confirm that we have reviewed all the options pertaining to your travel and we would need to follow the airline's process and guidelines that they have set out.
~A.C