MN
Megandran N

1 reviews | Active since Feb 2020

29 Feb 2020, 17:46

Flight Centre Expo weekend ..false advertising

Just got back from what has to be my worst holiday booking experience. It is meant to be expo weekend with huge savings on bookings. Booked a trip with agent under impression that it was highly discounted. Did a check on line after paying only to find out it was much cheaper online. When raising this with an extremely arrogant branch manager of eastgate branch ( Hilde Schoeman-Smit)was given totally attitude and sarcasm, almost to imply that it was my fault for being fooled into the deal. No attempt at even trying to resolve issue or compensate. We have used flight centre several times before but were treated really bad on this occasion. Will not be using them again on account for the treatment received in from manager. Alot of money is being spent on holidays with them. The least you expect is to be treated with some sort of respect and dignity. Only consolation the agent who helped me had an idea of what customer service menas , who called to apologies agreeing that situation did not seem right. Dont be fooled by "Great deals on Expo Weekend". Just book online and save time and money and being subjected to people with bad attitudes. Please teach your managers about customer service and what it means to work in a service industry where your business is dependent on repeat business

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