1 reviews | Active since May 2020
Flight Centre -Expensive, Unprofessional and Unreliable
Flight Centre, never again!
This was our second time with Flight Centre, our first was a fantastic Pre-COVID trip arranged to Europe, by an Employee that has since moved on. One would think that after the COVID 19 pandemic, and the hit that the travel sector suffered, that one would get better service, not the case!
Travel Centre is Expensive, unprofessional and unreliable.
Expensive- we paid more than 30% more, than what other guests that booked directly through Priority Escapes paid.
Unprofessional- we had five (5) Flight Centre Employees work with us to arrange the trip. We asked for travel insurance that would give us 100% refund in case of cancellation, when we tried to cancel 11 days before departure we were told that we would be subject to 100% cancellation fee, this despite the fact that Flight Centre arranged our package through Priority Escapes that guarantees 100% refund for cancellation within 7 days of departure.
Unreliable- Once they had our payment, we had to chase up on all the arrangements. We even had to inform Flight Center of flight changes, that we heard about from fellow travellers, for Flight Centre to confirm that the flights were in fact changed. And to get this confirmation we had to send our daughter to the Fight Centre offices, because Flight Centre did not respond to my emails.
Flight Centre- you do not become a millionaire on a single transaction, it’s repeat business that makes the money. Also, travellers use you for what they believe you to give them peace of mind, this is not the case. You will certainly not be get any business from me in the future.
We are truly disappointed to learn about your experience dealing with Flight Centre, that is certainly not the experience we want for our customers.
We will share your details with our Customer Experience team for assistance with looking into your concerns.
~L.M
We are truly disappointed to learn about your experience dealing with Flight Centre, that is certainly not the experience we want for our customers.
We will share your details with our Customer Experience team for assistance with looking into your concerns.
~L.M
We are truly disappointed to learn about your experience dealing with Flight Centre, that is certainly not the experience we want for our customers.
We will share your details with our Customer Experience team for assistance with looking into your concerns.
~L.M
We are truly disappointed to learn about your experience dealing with Flight Centre, that is certainly not the experience we want for our customers.
We will share your details with our Customer Experience team for assistance with looking into your concerns.
~L.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
In light of the pricing, we regret that you are dissatisfied with the price of your travel. We are unable to provide commentary in this regard as you agreed to and paid the quoted price when your reservation was made was made.
Records indicate that you were assisted by numerous consultants due to the original booking consultant being on leave at the time. To ensure continuity of services our travel experts will leave a handover to ensure customers are assisted even when the original booking agent is not in store.
The flight changes you refer to were unfortunately, not communicated timeously to Flight Centre by the supplier. We rely heavily on feedback from our suppliers to ensure that we are able to on-share communication in this regard and understand how this would have left you feeling frustrated. Feedback has been shared with the relevant stakeholders.
Furthermore, if the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer, however that will have to be arranged by you directly with the insurer.
Certain bookings may be non-refundable, and you will be liable for cancellation penalties or date change penalties should you wish to change or cancel your booking, in accordance with the third-party service provider’s cancellation policy and/or fare rules. We will only be able to provide you with the remedy provided by the third-party service provider (if any). Records indicate your travel expert had advised the same when you reached out to her.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the interaction with you.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
In light of the pricing, we regret that you are dissatisfied with the price of your travel. We are unable to provide commentary in this regard as you agreed to and paid the quoted price when your reservation was made was made.
Records indicate that you were assisted by numerous consultants due to the original booking consultant being on leave at the time. To ensure continuity of services our travel experts will leave a handover to ensure customers are assisted even when the original booking agent is not in store.
The flight changes you refer to were unfortunately, not communicated timeously to Flight Centre by the supplier. We rely heavily on feedback from our suppliers to ensure that we are able to on-share communication in this regard and understand how this would have left you feeling frustrated. Feedback has been shared with the relevant stakeholders.
Furthermore, if the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer, however that will have to be arranged by you directly with the insurer.
Certain bookings may be non-refundable, and you will be liable for cancellation penalties or date change penalties should you wish to change or cancel your booking, in accordance with the third-party service provider’s cancellation policy and/or fare rules. We will only be able to provide you with the remedy provided by the third-party service provider (if any). Records indicate your travel expert had advised the same when you reached out to her.
Our intention would never be to intentionally inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the interaction with you.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M