SN
Savas N
1 reviews | Active since Apr 2018
02 Jul 2019, 12:38
Flight Centre Customer CARE SAVES THE Day.
Susan Zambwe from the Blackheath outlet, as Customer CARE, saved what could have been a very unpleasant experience for a trip to `Mauritius, ie incorrect Hotel booked ,contrary. to all the negotiations that took place with another consultant. Susan, sorted the problem, within 24 hours swiftly and professionally, so much that I have regained faith in Flight Centre, where customer satisfaction seems to be priority.
Helpful (0)
Replies (1)0
Replies (1)
Flight Centre South Africa's replyOfficial
02 Jul 2019, 13:12Dear Savas
We greatly appreciate such positive feedback on your experience with Susan from our Customer Experience Team. Nothing is more important than ensuring that you have a great customer experience when engaging with Flight Centre and we are delighted that Susan was able to restore your faith in our brand once again.
~K.T
We greatly appreciate such positive feedback on your experience with Susan from our Customer Experience Team. Nothing is more important than ensuring that you have a great customer experience when engaging with Flight Centre and we are delighted that Susan was able to restore your faith in our brand once again.
~K.T
Flight Centre South Africa's reply02 Jul 2019, 13:12
Official
Dear Savas
We greatly appreciate such positive feedback on your experience with Susan from our Customer Experience Team. Nothing is more important than ensuring that you have a great customer experience when engaging with Flight Centre and we are delighted that Susan was able to restore your faith in our brand once again.
~K.T
We greatly appreciate such positive feedback on your experience with Susan from our Customer Experience Team. Nothing is more important than ensuring that you have a great customer experience when engaging with Flight Centre and we are delighted that Susan was able to restore your faith in our brand once again.
~K.T