1 reviews | Active since Jan 2020
Flight Centre Cruise Debacle
Pity the ratings cannot be no stars! Booked a short MSC Christmas Cruise from Cape Town to Namibia way back in October. We were issued our cabin tickets and vouchers nearly three weeks ago, On inspection we had been allocated the wrong cabin as we had booked a Bella Oceanview and were allocated an obstructed Ocean view (a lifeboat!!!). We have been caught in a blame game between Flight Centre and MSC Cruiseline. But the bottomline is we have not received what was paid for nor new vouchers for a change of cabin. These vouchers are important as they need to placed on luggage and loading onto the ship. My question - three weeks have passed and two pensioners are beyond frustrated at the complete lack of service. Very hard to complain about the service when there is NONE. I travel rather extensively and this will be the first and last dealings I will have with Flight Centre Gqeberha. Never, ever again!
We are truly saddened to hear about your experience with one of our Flight Centre stores. We can assure you that this is not the service we want for our customers.
Our Customer Experience team have been alerted of your concerns and is looking into this matter with urgency.
~L.M
We are truly saddened to hear about your experience with one of our Flight Centre stores. We can assure you that this is not the service we want for our customers.
Our Customer Experience team have been alerted of your concerns and is looking into this matter with urgency.
~L.M
This has been an appaling experience and I seriously feel I would have done a better job booking the cruise myself.
This has been an appaling experience and I seriously feel I would have done a better job booking the cruise myself.
Thank you for the update and we are again truly sorry you feel this way. We can confirm our Customer Experience Team has been in touch via email.
~R.N.
Thank you for the update and we are again truly sorry you feel this way. We can confirm our Customer Experience Team has been in touch via email.
~R.N.
We appreciate the opportunity afforded to us to assist with this matter. We can confirm that MSC assisted with the allocation of the original cabin that you requested. We are mindful that this took longer than expected, and we sincerely apologise for any inconvenience experienced. Our Customer Experience team with whom you are in direct contact remain available to you should you require further assistance.
~R.N.
We appreciate the opportunity afforded to us to assist with this matter. We can confirm that MSC assisted with the allocation of the original cabin that you requested. We are mindful that this took longer than expected, and we sincerely apologise for any inconvenience experienced. Our Customer Experience team with whom you are in direct contact remain available to you should you require further assistance.
~R.N.