NY
Neville Y
1 reviews | Active since Mar 2009
15 Sept 2022, 11:18
Flight Centre charge more for medically held-open flight than for a NEW flight
I have a so-called held-open flight due to being admitted to hospital in Jan 2022. I had to cancel and was informed by email that the flight would be held over for more than a year. When 10 months later I wanted to use that flight, the extra cost turned out to be more than a NEW booking. So goodbye Flight Centre and Airlink. Never again. My advice - don't book through agents. Avoid Airlink. I had to forfeit my held-open flight and bought a flight the SAfair. I argued the issue with consultant Jimson and customer care consultant CEBISILE without success.
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Flight Centre South Africa's replyOfficial
15 Sept 2022, 11:31Dear Neville,
Thank you for taking the time to raise your concerns with us and for allowing our teams to assist with looking into this for you. We regret that you are disappointed with the feedback that has been provided to you and we can assure you that should we have been able to assist we would have certainly done so.
However, regrettably, the airline's feedback and the terms they have noted would take the president and we would need to adhere to these at all times. We are truly sorry that you are not happy with the outcome provided and the costs brought forward by the airline to use the ticket which was kept open.
Should you wish to raise any additional concerns or would like more assistance kindly contact our Customer Experience team.
~A.C
Thank you for taking the time to raise your concerns with us and for allowing our teams to assist with looking into this for you. We regret that you are disappointed with the feedback that has been provided to you and we can assure you that should we have been able to assist we would have certainly done so.
However, regrettably, the airline's feedback and the terms they have noted would take the president and we would need to adhere to these at all times. We are truly sorry that you are not happy with the outcome provided and the costs brought forward by the airline to use the ticket which was kept open.
Should you wish to raise any additional concerns or would like more assistance kindly contact our Customer Experience team.
~A.C
Flight Centre South Africa's reply15 Sept 2022, 11:31
Official
Dear Neville,
Thank you for taking the time to raise your concerns with us and for allowing our teams to assist with looking into this for you. We regret that you are disappointed with the feedback that has been provided to you and we can assure you that should we have been able to assist we would have certainly done so.
However, regrettably, the airline's feedback and the terms they have noted would take the president and we would need to adhere to these at all times. We are truly sorry that you are not happy with the outcome provided and the costs brought forward by the airline to use the ticket which was kept open.
Should you wish to raise any additional concerns or would like more assistance kindly contact our Customer Experience team.
~A.C
Thank you for taking the time to raise your concerns with us and for allowing our teams to assist with looking into this for you. We regret that you are disappointed with the feedback that has been provided to you and we can assure you that should we have been able to assist we would have certainly done so.
However, regrettably, the airline's feedback and the terms they have noted would take the president and we would need to adhere to these at all times. We are truly sorry that you are not happy with the outcome provided and the costs brought forward by the airline to use the ticket which was kept open.
Should you wish to raise any additional concerns or would like more assistance kindly contact our Customer Experience team.
~A.C