WO
Wessel O
1 reviews | Active since May 2018
07 Dec 2023, 12:35
Flight Centre boycotts Russia
I have booked many flights, especially to Russia, in the past through Flight Centre. Now I received an email asking me to get a 20% discount quote on Qatar Airways. However, I received a reply that "because of the war, Flight Centre does not want to put anyone in danger". I was in Russia in February and it is much safer that in South Africa! Flight Centre will never see me again.
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Flight Centre South Africa's replyOfficial
07 Dec 2023, 12:49Dear Wessel
Thank you for your feedback and we're truly sorry that you feel this way.
We take our commitment to the security of our customers extremely seriously. In light of the current climate, we are exercising our responsibility for the well-being and security of our customers. We would never want to be in a position where we could not support our customers in returning home or while in Russia, should they be stranded for whatever reason. However, we are mindful of your feedback and our Customer Experience team will make contact with you to discuss other options where we can assist you via obtaining pre-authorisation.
~A.C
Thank you for your feedback and we're truly sorry that you feel this way.
We take our commitment to the security of our customers extremely seriously. In light of the current climate, we are exercising our responsibility for the well-being and security of our customers. We would never want to be in a position where we could not support our customers in returning home or while in Russia, should they be stranded for whatever reason. However, we are mindful of your feedback and our Customer Experience team will make contact with you to discuss other options where we can assist you via obtaining pre-authorisation.
~A.C
Flight Centre South Africa's reply07 Dec 2023, 12:49
Official
Dear Wessel
Thank you for your feedback and we're truly sorry that you feel this way.
We take our commitment to the security of our customers extremely seriously. In light of the current climate, we are exercising our responsibility for the well-being and security of our customers. We would never want to be in a position where we could not support our customers in returning home or while in Russia, should they be stranded for whatever reason. However, we are mindful of your feedback and our Customer Experience team will make contact with you to discuss other options where we can assist you via obtaining pre-authorisation.
~A.C
Thank you for your feedback and we're truly sorry that you feel this way.
We take our commitment to the security of our customers extremely seriously. In light of the current climate, we are exercising our responsibility for the well-being and security of our customers. We would never want to be in a position where we could not support our customers in returning home or while in Russia, should they be stranded for whatever reason. However, we are mindful of your feedback and our Customer Experience team will make contact with you to discuss other options where we can assist you via obtaining pre-authorisation.
~A.C