KJ
Karen J
1 reviews | Active since Jul 2022
07 Jul 2022, 16:29
Flight centre booking
Booked a flight for my son at flightcentre walmer park in Feb for May. Had to put on hold due to unforeseen circumstances. Now want to book for end July. Told to pay in 6000 over and above the 4500 paid for the tickets already. Asked what about September? Still need to pay in 4000 over and above the ticket cost. This is pure ****************
Helpful (0)
Replies (7)0
Replies (7)
Flight Centre South Africa's replyOfficial
07 Jul 2022, 16:54Dear Karen J.
Thank you for taking the time to raise your concerns with us and for detailing your feedback. We would like to get to the bottom of this for you and provide you with feedback on the matter. Please expect communication from our Customer Experience team as they will assist with this matter.
~C.M
Thank you for taking the time to raise your concerns with us and for detailing your feedback. We would like to get to the bottom of this for you and provide you with feedback on the matter. Please expect communication from our Customer Experience team as they will assist with this matter.
~C.M
Flight Centre South Africa's reply07 Jul 2022, 16:54
Official
Dear Karen J.
Thank you for taking the time to raise your concerns with us and for detailing your feedback. We would like to get to the bottom of this for you and provide you with feedback on the matter. Please expect communication from our Customer Experience team as they will assist with this matter.
~C.M
Thank you for taking the time to raise your concerns with us and for detailing your feedback. We would like to get to the bottom of this for you and provide you with feedback on the matter. Please expect communication from our Customer Experience team as they will assist with this matter.
~C.M
Flight Centre South Africa's replyOfficial
07 Jul 2022, 16:55Dear Karen
Thank you for taking the time to give us feedback on your experience booking with our Walmer Park team.
The standard practice in travel is that when a flight ticket is put on hold, to rebook, we calculate any difference in fare in taxes that may come about as a result of changes in ticket pricing. Pricing is dependent on, among other things, availability and difference in seasons of travel.
Our Customer Experience team will however, contact you to assist with your concerns.
~L.M
Thank you for taking the time to give us feedback on your experience booking with our Walmer Park team.
The standard practice in travel is that when a flight ticket is put on hold, to rebook, we calculate any difference in fare in taxes that may come about as a result of changes in ticket pricing. Pricing is dependent on, among other things, availability and difference in seasons of travel.
Our Customer Experience team will however, contact you to assist with your concerns.
~L.M
Flight Centre South Africa's reply07 Jul 2022, 16:55
Official
Dear Karen
Thank you for taking the time to give us feedback on your experience booking with our Walmer Park team.
The standard practice in travel is that when a flight ticket is put on hold, to rebook, we calculate any difference in fare in taxes that may come about as a result of changes in ticket pricing. Pricing is dependent on, among other things, availability and difference in seasons of travel.
Our Customer Experience team will however, contact you to assist with your concerns.
~L.M
Thank you for taking the time to give us feedback on your experience booking with our Walmer Park team.
The standard practice in travel is that when a flight ticket is put on hold, to rebook, we calculate any difference in fare in taxes that may come about as a result of changes in ticket pricing. Pricing is dependent on, among other things, availability and difference in seasons of travel.
Our Customer Experience team will however, contact you to assist with your concerns.
~L.M
KJ
Karen J's updateReviewer Update
07 Jul 2022, 18:34Thanks. But September is still some time away. And we checked flights it is not more expensive. We paid 4500. To add on anotber 4000 is just ridicolous
KJ
Karen J's update07 Jul 2022, 18:34
Reviewer Update
Thanks. But September is still some time away. And we checked flights it is not more expensive. We paid 4500. To add on anotber 4000 is just ridicolous
Flight Centre South Africa's replyOfficial
07 Jul 2022, 19:24Dear Karen J.
Our Customer experience experts will reach out to you tomorrow to investigate and assist with concerns.
~C.M
Our Customer experience experts will reach out to you tomorrow to investigate and assist with concerns.
~C.M
Flight Centre South Africa's reply07 Jul 2022, 19:24
Official
Dear Karen J.
Our Customer experience experts will reach out to you tomorrow to investigate and assist with concerns.
~C.M
Our Customer experience experts will reach out to you tomorrow to investigate and assist with concerns.
~C.M
KJ
Karen J's updateReviewer Update
07 Jul 2022, 20:32Thanks. Much appreciated
KJ
Karen J's update07 Jul 2022, 20:32
Reviewer Update
Thanks. Much appreciated
Flight Centre South Africa's replyOfficial
08 Jul 2022, 15:12 Dear Karen
Thank you for taking the time to give us feedback on your experience booking with our Walmer Park team.
The standard practice in travel is that when a flight ticket is put on hold, to rebook, we calculate any difference in fare in taxes that may come about as a result of changes in ticket pricing. Pricing is dependent on, among other things, availability and difference in seasons of travel.
Our Customer Experience team will however, contact you to assist with your concerns.
~T.M
Thank you for taking the time to give us feedback on your experience booking with our Walmer Park team.
The standard practice in travel is that when a flight ticket is put on hold, to rebook, we calculate any difference in fare in taxes that may come about as a result of changes in ticket pricing. Pricing is dependent on, among other things, availability and difference in seasons of travel.
Our Customer Experience team will however, contact you to assist with your concerns.
~T.M
Flight Centre South Africa's reply08 Jul 2022, 15:12
Official
Dear Karen
Thank you for taking the time to give us feedback on your experience booking with our Walmer Park team.
The standard practice in travel is that when a flight ticket is put on hold, to rebook, we calculate any difference in fare in taxes that may come about as a result of changes in ticket pricing. Pricing is dependent on, among other things, availability and difference in seasons of travel.
Our Customer Experience team will however, contact you to assist with your concerns.
~T.M
Thank you for taking the time to give us feedback on your experience booking with our Walmer Park team.
The standard practice in travel is that when a flight ticket is put on hold, to rebook, we calculate any difference in fare in taxes that may come about as a result of changes in ticket pricing. Pricing is dependent on, among other things, availability and difference in seasons of travel.
Our Customer Experience team will however, contact you to assist with your concerns.
~T.M
Flight Centre South Africa's replyOfficial
11 Jul 2022, 15:43 Dear Karen
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Our records indicate that the amount payable is for a difference in fares, taxes and booking class availability per the communication sent to you. The amounts quoted by our consultant are in line with the fare rules of the ticket you retain.
Customers are liable for any differences in fares and taxes, in line with the fare rules of the ticket you purchased.
The intention would never be to inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the recent interaction with you.
We trust you will find the above in order and remain at your disposal. Kind Regards ~T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Our records indicate that the amount payable is for a difference in fares, taxes and booking class availability per the communication sent to you. The amounts quoted by our consultant are in line with the fare rules of the ticket you retain.
Customers are liable for any differences in fares and taxes, in line with the fare rules of the ticket you purchased.
The intention would never be to inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the recent interaction with you.
We trust you will find the above in order and remain at your disposal. Kind Regards ~T.M
Flight Centre South Africa's reply11 Jul 2022, 15:43
Official
Dear Karen
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Our records indicate that the amount payable is for a difference in fares, taxes and booking class availability per the communication sent to you. The amounts quoted by our consultant are in line with the fare rules of the ticket you retain.
Customers are liable for any differences in fares and taxes, in line with the fare rules of the ticket you purchased.
The intention would never be to inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the recent interaction with you.
We trust you will find the above in order and remain at your disposal. Kind Regards ~T.M
Thank you for your correspondence directed to Customer Experience and for allowing us the opportunity to look into the matter. We have reviewed all documentation pertaining to your booking and discussed your concerns with the relevant parties.
Our records indicate that the amount payable is for a difference in fares, taxes and booking class availability per the communication sent to you. The amounts quoted by our consultant are in line with the fare rules of the ticket you retain.
Customers are liable for any differences in fares and taxes, in line with the fare rules of the ticket you purchased.
The intention would never be to inconvenience our customers or to cause unnecessary frustration and we regret that this was not translated in the recent interaction with you.
We trust you will find the above in order and remain at your disposal. Kind Regards ~T.M