TL
Tsholofelo L

1 reviews | Active since Dec 2017

16 Dec 2017, 15:54

Flight Centre Benmore - Spend your money elsewhere

If you want your hotel bookings shuffled days before departure to a much lower rated hotel then what you booked, book with Lazelle Prins of Flight Centre Benmore. We had bookings confirmed for a hotel which we were very happy with only to be contacted two days before departure by Lazelle advising that we had been moved to another hotel of a lesser standard. Lazelle and her team were arrogant and showed no remorse for their actions. Although we went on to make the most of the holiday, the way in which bookings were handled could've ruined the holiday for us. Don't waste your time or money with Flight Centre.

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Replies (2)
Flight Centre South Africa
Flight Centre South Africa's reply18 Dec 2017, 09:25
Official

Dear tsholofelo-mosadi-lepule

Thank you for your comments posted on the Hello Peter website. We are investigating the matter and will be in touch with you directly. We sincerely apologise for any inconvenience experienced.

Kind regards

FCTG Team

Flight Centre South Africa
Flight Centre South Africa's reply18 Dec 2017, 10:09
Official

Dear tsholofelo-mosadi-lepule

Further to our prior feedback, kindly provide us with your contact details by emailing ***

Kind regards

FCTG Team