FLIGHT CENTRE BAD EXPERIENCE. CHANTEL COOK and ANGELA COTT. NEVER BOOK WITH THEM

CHANTEL COOK and ANGELA COTTY, agents of flight Centre do not care about people. The only reason I REQUESTED TO CANCEL my reservation was DUE TO THE CORONA OUTBREAK. Initially I had a problem where they did not offer me suitable travel options and provided the most inconvenient, as this was more profitable for them. After I paid, Chantel did not send me my reservation details and following a dispute, Angela sent me my reservation details. Both DID NOT SEND ME THE CANCELLATION POLICY and when I requested to cancel, they advised that I would only get only 20% back. I have been disputing this, as how can they NOT refund? AS PER THE CONSUMER PROTECTION ACT, I AM ENTITED TO A FULL REFUND. Once Chantel has your money, she does not care about clients and turns abrupt. At the beginning she convinces you to book with her and pressurises payment. If you contact her for change options, she provides you with the most expensive options and a long routed process vs the ethical options readily available. Angela, her senior has proof in front of her but would deny all the obvious. Worst of all, resort and airline that you booked with can not assist and would refer you back to Chantel, who takes advantage of this. I have had the worst experience ever with these two independant agents of Flight Centre. Do not enquire online as these agents may pick up your details and you would end up in a negative situation. Money hungry and *********. I have had other bookings for same destination and travel period with other agents and they all have cancelled with 100% refund.