Flight Centre arranged a nightmare of a holiday for me

never use Flight Centre travel group you will waste your hard earned money that you save for a holiday. in December 2018 I tried to book a holiday to Thailand using Flight Centre mall of Africa through a lady called pumi. I explained to her that I prefer 4 to 5 star accommodations travelling outside of the country and she confirmed that at that time I will not find what I'm looking for in Thailand. Then 2 days after, she called me and suggested a holiday to Mombasa Kenya because she understood my needs, I even explained to her that if hotel standards are below 3 tree by Hilton in Zanzibar I don't want it and we agreed. she told me she found 5 star apartments in Mombasa and that will suit my current needs, she confirmed that the apartments will definitely meet my standards. she also indicated that we will get hotel shuttles to and fro. on the 18th when we arrived in Mombasa, there were no shuttles to the hotel. when we arrived ta the apartments, I discovered that the 1 star in south Africa are better than what we found there. the rooms were dirty, the fridge was smelly and the room was just outside an overcrowded pool with more than 20 children sharing a small pool and making noise. we requested to be moved to the another room that is quieter. from there our experience became a living hell. in short, the apartments were not secured because the owner of the restaurant downstairs hurled racial insults at us when we complained about poor service, we discovered that the apartments were not 5 star and everybody knew that except for Flight Centre ; people were booking them on the internet for as little as R200 per night because they are owned by different people all over the world, flight centre hasn't done proper research so they depend on ratings they get from people on the internet. our safety was compromised, sheets were dirty with crawling insects, dishes were not done daily, we had to ask for toilet paper daily, we were not even transferred back to the airport when we left and flight centre told me that the hotel told them that we were transferred by them even when we used uber and had evidence to prove it. Flight Centre are the worst travel agent and nobody deserve to be treated the way flight centre treated me. I had to call them today in February after receiving several emails from them indicating that they can't get hold of me even when I gave them 2 of my phone numbers that are always working. they sent me an email that indicates that the apartments were my choice, the hotel denies all complaints, and they can only give me a voucher if I travel with them in my next trip. nobody deserve to travel with flight centre.