Flight Centre are the Pits

Since Covid-19 Flight Centre's service and capabilities are at an all time low. The current staff, in Cresta & Sandton, are incapable of basic communication. We booked a cruise a year in advance at Cresta. Cresta then shunted us to Sandton City, we attempted to book and pay for flights. Request for payment was received via email on a Saturday & at the end of their working day. When the email was received by me, it asked me a nebulous question instead of providing me with payment details etc. As a consequence of Flight Centre's tardiness and ineptitude, the response was only received on Monday and by then the flight prices had increased by R3000 per pax. When Flight Centre received the complaint the standard default email response from the Manager (nogal) was "it is beyond our control" and (this was the kicker) despite an email trail she was backing the agent. All that was done was a more senior person was put on our file which did not in any manner or form positively shape our experience going forward. As such promises were made, very little delivery. Flight Centre owe money for their mistakes despite completing the forms, delivering the details personally. No remittances have been made. Flight Centre can no longer be trusted to put their money where their mouth is. I will never use this service provider again. To go online and book a dream vacation on your own is easy, simple and less time consuming. I expect to be refunded the two amounts that remain due owing and payable.