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Pheello M
1 reviews | Active since Oct 2022
03 Oct 2022, 07:04
Flight centre
I used their online booking system and paid after that the systems said there are no flights available and my money has been returned to my account. Its a week now still waiting for the money to reflect on my account. Contacted them several times but sill haven't received my refund. How can their system take money first and after say no flight? Its bad
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Replies (2)
Flight Centre South Africa's replyOfficial
03 Oct 2022, 07:57Dear Pheello
We sincerely apologise for your experience and the frustration. Our system works on live availability which can change at any second depending on how many bookings are being made for that exact same flight at that time. On the rare occasion while being in the process of finalising your booking and securing the seat this can happen.
Our system automatically processes the refund to you, however, if you made the payment by card this can take up to 10 working days to reflect and is controlled by the bank which you use.
Our Customer Experience team will get in touch with you directly to further assist and look into this for you.
~A.C
We sincerely apologise for your experience and the frustration. Our system works on live availability which can change at any second depending on how many bookings are being made for that exact same flight at that time. On the rare occasion while being in the process of finalising your booking and securing the seat this can happen.
Our system automatically processes the refund to you, however, if you made the payment by card this can take up to 10 working days to reflect and is controlled by the bank which you use.
Our Customer Experience team will get in touch with you directly to further assist and look into this for you.
~A.C
Flight Centre South Africa's reply03 Oct 2022, 07:57
Official
Dear Pheello
We sincerely apologise for your experience and the frustration. Our system works on live availability which can change at any second depending on how many bookings are being made for that exact same flight at that time. On the rare occasion while being in the process of finalising your booking and securing the seat this can happen.
Our system automatically processes the refund to you, however, if you made the payment by card this can take up to 10 working days to reflect and is controlled by the bank which you use.
Our Customer Experience team will get in touch with you directly to further assist and look into this for you.
~A.C
We sincerely apologise for your experience and the frustration. Our system works on live availability which can change at any second depending on how many bookings are being made for that exact same flight at that time. On the rare occasion while being in the process of finalising your booking and securing the seat this can happen.
Our system automatically processes the refund to you, however, if you made the payment by card this can take up to 10 working days to reflect and is controlled by the bank which you use.
Our Customer Experience team will get in touch with you directly to further assist and look into this for you.
~A.C
Flight Centre South Africa's replyOfficial
07 Oct 2022, 14:54 Dear Pheello
Thank you for your patience.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the online booking platform billing error that occurred when you attempted to make a booking with us. We assure you that this is not the level of service we aspire to.
You have since confirmed receipt of the funds that were returned to your account in this regard.
We trust that you will find the above in order and remain at your disposal.
Kind Regards ~ T.M
Thank you for your patience.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the online booking platform billing error that occurred when you attempted to make a booking with us. We assure you that this is not the level of service we aspire to.
You have since confirmed receipt of the funds that were returned to your account in this regard.
We trust that you will find the above in order and remain at your disposal.
Kind Regards ~ T.M
Flight Centre South Africa's reply07 Oct 2022, 14:54
Official
Dear Pheello
Thank you for your patience.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the online booking platform billing error that occurred when you attempted to make a booking with us. We assure you that this is not the level of service we aspire to.
You have since confirmed receipt of the funds that were returned to your account in this regard.
We trust that you will find the above in order and remain at your disposal.
Kind Regards ~ T.M
Thank you for your patience.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the online booking platform billing error that occurred when you attempted to make a booking with us. We assure you that this is not the level of service we aspire to.
You have since confirmed receipt of the funds that were returned to your account in this regard.
We trust that you will find the above in order and remain at your disposal.
Kind Regards ~ T.M