1 reviews | Active since Jan 2025
Flight centre
I have a bad experience with them twice ...Firstly when I booked my flights to France ....the agent made unnecessary inconvenient booking where I could fly out from a city that's 15 min from the airport but he booked that I go to another city by train that's 4.5 hours away ..we don't know the cities ...they should of known better that's the reason we use the agent to advise on these things and they response you sogned but i should of been informed ..I don't understand cause the city had a airport that I could fly out to another city .
2nd time with a different agent requested a quotation 7th Jan called on the 8th January to ask if received my email and that he did not even acknowledge the email says he very busy.and still today no response . Poor service
Thank you for taking the time and sharing your concerns with us. We sincerely apologise for how this experience has left you feeling and would like to get to the bottom of it. Our Customer Experience team will reach out to you directly on Monday to further assist. ~A.D
Thank you for taking the time and sharing your concerns with us. We sincerely apologise for how this experience has left you feeling and would like to get to the bottom of it. Our Customer Experience team will reach out to you directly on Monday to further assist. ~A.D
Thank you for reverting. We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favorable one. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced.
Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly. Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced, we have taken this as a training opportunity to ensure all our consultants are assisting our customers in a timely manner.
It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers.
Kind Regards
Thank you for reverting. We genuinely care about delivering amazing travel experiences and regret that your interaction with our travel experts has not been a favorable one. On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced.
Your feedback goes a long way in ensuring that we maintain an exceptional level of service and that our booking procedures are communicated to our customers accordingly. Your feedback in this regard has been noted and as we would never want our customers to be unduly inconvenienced, we have taken this as a training opportunity to ensure all our consultants are assisting our customers in a timely manner.
It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers.
Kind Regards