Flight centre

I was really hurt and disappointed I deserve a full refund from you guys I had booked for a Paris holiday package for 4 people which was for march but unfortunately we had a problem on our visa application then I spoke to Tev kain she was our trip advisor to change the holiday package to a different country which is visa free she choose a holiday for us as we agreed we needed a visa free country I topped up the money which was required because she suggested Thailand which was a 7 days holiday stay on the day of departing I went for check in surprisingly to be told my passport was required to have a visa I contacted her she gave me hope that she was going to make it up for me to get a visa on the day so I let my wife board without me because I thought I was gonna follow I spent the whole day in the airport she promised I was gonna be following the next day she asked for all the details I gave her and she told me she’s waiting for the feedback from visa guys then I asked her about the status of my visa the following day she sent me a screenshot on her computer only to notice she made an error on my passport number she asked me to pay again so we can re start the process and it’s already 4th day of the days am supposed to be on a vacation with my wife we app**** again and I paid and the reality is she knew it’s now impossible for me to get the visa and follow but she kept on making me pay for things that were not gonna happen until I requested her to change the flight and let my wife return because she was all alone in Thailand I had to pay for changes and all I could get was a sorry I had already booked for activities in Thailand I lost most of the money because some of the things were non refundable I paid flight centre 67k for that trip it ended up being more than that for a trip that I never went to just because of someone who’s bad on advising and her mistakes have costed me a lot of money she had nothing to lose because we had paid the full amount to flight centre