Flight Centre

Beware of Flight Centre Crowthorne. My partner & I got air tickets for a flight to America on the 14th of June 2019, in January 2019. We dealt with Zonke Nkosi who was efficient & helpful. She did ask if she could apply for our visa's, & charge us, but we said we would do it ourselves. I was travelling on a British passport & was told I don't need a visa, however, on a South African you do need a visa. She did get us to sign a form which states that we would sort out our own visa's, which is their scape goat. She also convinced us to buy travel insurance, in case something happened. My partner got her visa in her SA passport & as I didn't need a visa, I didn't do anything. We arrived at OR Tambo International with about 3 hours to spare. In short, I did need a ESTA visa on a British passport & they wouldn't let me on the plane. We did try to do the visa at the airport, it's an online application which takes about 10 minutes but it was impossible trying to do it on my mobile phone. After missing our flight I went into the Flight Centre Crowthorne, on Saturday morning, & spoke Tristan Jones. He immediately told me that I had signed a form to say we would organize visa's, so not their responsibility. I had to fork out another R58000 odd for new tickets, & departed on Sunday the 16th. When we got back they have every excuse in the book why the insurance policy won't pay & I am still waiting for a refund on the original tickets. They now want me to sign a document saying I have received the money, before they have given me the money. The amount they want to refund me is R23000 something, when the original tickets were R38000 something. They are lying ******* & will never have anything to do with them again.