AB
Aashna B
1 reviews | Active since Jan 2014
31 Oct 2022, 13:45
Flight Centre - 20 hr delay and no communication!
My return flight from Indonesia was cancelled and we were put onto another flight which results in a 20 hour layover in Doha. Flight Centre did not inform us of this at all. Spoke to a consultant named Sifiso Mngomezulu today and asked to call us back with feedback on what will be done to accomodate us in Doha during this prolonged period and got nothing from him or his manager Jarryd.
Terrible service from Flight Centre yet again! You should not operate under these service levels!
Helpful (0)
Replies (7)0
Replies (7)
Flight Centre South Africa's replyOfficial
31 Oct 2022, 13:57Dear Aashna B,
Thank you for taking the time to raise your concerns with us and we sincerely apologise for the frustration you have experienced. Our Customer Experience Department would like to look into this for you and will contact you directly.
~A.C
Thank you for taking the time to raise your concerns with us and we sincerely apologise for the frustration you have experienced. Our Customer Experience Department would like to look into this for you and will contact you directly.
~A.C
Flight Centre South Africa's reply31 Oct 2022, 13:57
Official
Dear Aashna B,
Thank you for taking the time to raise your concerns with us and we sincerely apologise for the frustration you have experienced. Our Customer Experience Department would like to look into this for you and will contact you directly.
~A.C
Thank you for taking the time to raise your concerns with us and we sincerely apologise for the frustration you have experienced. Our Customer Experience Department would like to look into this for you and will contact you directly.
~A.C
AB
Aashna B's updateReviewer Update
31 Oct 2022, 13:59Thank you for your response. Please contact me on *** or ***.
AB
Aashna B's update31 Oct 2022, 13:59
Reviewer Update
Thank you for your response. Please contact me on *** or ***.
Flight Centre South Africa's replyOfficial
31 Oct 2022, 14:43Dear Aashna
Thank you for the details. We will ensure this reaches the Customer Experience Expert.
~A.C
Thank you for the details. We will ensure this reaches the Customer Experience Expert.
~A.C
Flight Centre South Africa's reply31 Oct 2022, 14:43
Official
Dear Aashna
Thank you for the details. We will ensure this reaches the Customer Experience Expert.
~A.C
Thank you for the details. We will ensure this reaches the Customer Experience Expert.
~A.C
Flight Centre South Africa's replyOfficial
31 Oct 2022, 16:33Dear Aashna.
Qatar Airways has imposed a schedule change on your booking, as a result of the Soccer World Cup. Our online support team is prioritizing these changes by departure date. The airline is also notifying clients directly via email and it has been noted from the remarks in the booking that the airline had emailed the latest schedule change directly to you on 18 October 2022.
The schedule change noted in your booking was instituted by Qatar Airways. Unfortunately, the airline cannot afford you any lounge access as requested. Flight Centre does not assume liability for any costs that may result from schedule changes such as the one you have experienced. All such costs would need to be claimed from your travel insurer. Flight Centre as a travel agency would always endeavor to assist its customer in any instance however we are heavily reliant on third-party suppliers to offer re-accommodation policies.
In line with the feedback afforded by Flight Centre, you are welcome to escalate your dissatisfaction with the airline directly. ~ C.M
Qatar Airways has imposed a schedule change on your booking, as a result of the Soccer World Cup. Our online support team is prioritizing these changes by departure date. The airline is also notifying clients directly via email and it has been noted from the remarks in the booking that the airline had emailed the latest schedule change directly to you on 18 October 2022.
The schedule change noted in your booking was instituted by Qatar Airways. Unfortunately, the airline cannot afford you any lounge access as requested. Flight Centre does not assume liability for any costs that may result from schedule changes such as the one you have experienced. All such costs would need to be claimed from your travel insurer. Flight Centre as a travel agency would always endeavor to assist its customer in any instance however we are heavily reliant on third-party suppliers to offer re-accommodation policies.
In line with the feedback afforded by Flight Centre, you are welcome to escalate your dissatisfaction with the airline directly. ~ C.M
Flight Centre South Africa's reply31 Oct 2022, 16:33
Official
Dear Aashna.
Qatar Airways has imposed a schedule change on your booking, as a result of the Soccer World Cup. Our online support team is prioritizing these changes by departure date. The airline is also notifying clients directly via email and it has been noted from the remarks in the booking that the airline had emailed the latest schedule change directly to you on 18 October 2022.
The schedule change noted in your booking was instituted by Qatar Airways. Unfortunately, the airline cannot afford you any lounge access as requested. Flight Centre does not assume liability for any costs that may result from schedule changes such as the one you have experienced. All such costs would need to be claimed from your travel insurer. Flight Centre as a travel agency would always endeavor to assist its customer in any instance however we are heavily reliant on third-party suppliers to offer re-accommodation policies.
In line with the feedback afforded by Flight Centre, you are welcome to escalate your dissatisfaction with the airline directly. ~ C.M
Qatar Airways has imposed a schedule change on your booking, as a result of the Soccer World Cup. Our online support team is prioritizing these changes by departure date. The airline is also notifying clients directly via email and it has been noted from the remarks in the booking that the airline had emailed the latest schedule change directly to you on 18 October 2022.
The schedule change noted in your booking was instituted by Qatar Airways. Unfortunately, the airline cannot afford you any lounge access as requested. Flight Centre does not assume liability for any costs that may result from schedule changes such as the one you have experienced. All such costs would need to be claimed from your travel insurer. Flight Centre as a travel agency would always endeavor to assist its customer in any instance however we are heavily reliant on third-party suppliers to offer re-accommodation policies.
In line with the feedback afforded by Flight Centre, you are welcome to escalate your dissatisfaction with the airline directly. ~ C.M
AB
Aashna B's updateReviewer Update
31 Oct 2022, 17:17Good day
We have received numerous emails from Qatar relaying flight changes and have checked this, with there being no changes reflected. This is insufficient and quite frankly, not a good excuse for the hopeless communication and service received from Flight Centre. You communicated the 1 hour delay but fail to acknowledge the zero communication with regards to the 20 hour one.
Qatar clearly indicated that all communication needs to be relayed through Flight Centre, yet again it is apparent that Flight Centre is passing the buck.
My travel insurer is not liable to pay for the accomodation and tours I have paid for, Flight Centre and Qatar are. Are you aware of the content of my insurance that you are so quick to pass the buck again?
Flight Centre has offered us nothing but wasted our time and money on this trip and I will certainly advise that nobody use their services again! They are rude, unhelpful and do not value their customers! They could not even offer meal vouchers! Do not use Flight Centre they have no sense of humanity!
We have received numerous emails from Qatar relaying flight changes and have checked this, with there being no changes reflected. This is insufficient and quite frankly, not a good excuse for the hopeless communication and service received from Flight Centre. You communicated the 1 hour delay but fail to acknowledge the zero communication with regards to the 20 hour one.
Qatar clearly indicated that all communication needs to be relayed through Flight Centre, yet again it is apparent that Flight Centre is passing the buck.
My travel insurer is not liable to pay for the accomodation and tours I have paid for, Flight Centre and Qatar are. Are you aware of the content of my insurance that you are so quick to pass the buck again?
Flight Centre has offered us nothing but wasted our time and money on this trip and I will certainly advise that nobody use their services again! They are rude, unhelpful and do not value their customers! They could not even offer meal vouchers! Do not use Flight Centre they have no sense of humanity!
AB
Aashna B's update31 Oct 2022, 17:17
Reviewer Update
Good day
We have received numerous emails from Qatar relaying flight changes and have checked this, with there being no changes reflected. This is insufficient and quite frankly, not a good excuse for the hopeless communication and service received from Flight Centre. You communicated the 1 hour delay but fail to acknowledge the zero communication with regards to the 20 hour one.
Qatar clearly indicated that all communication needs to be relayed through Flight Centre, yet again it is apparent that Flight Centre is passing the buck.
My travel insurer is not liable to pay for the accomodation and tours I have paid for, Flight Centre and Qatar are. Are you aware of the content of my insurance that you are so quick to pass the buck again?
Flight Centre has offered us nothing but wasted our time and money on this trip and I will certainly advise that nobody use their services again! They are rude, unhelpful and do not value their customers! They could not even offer meal vouchers! Do not use Flight Centre they have no sense of humanity!
We have received numerous emails from Qatar relaying flight changes and have checked this, with there being no changes reflected. This is insufficient and quite frankly, not a good excuse for the hopeless communication and service received from Flight Centre. You communicated the 1 hour delay but fail to acknowledge the zero communication with regards to the 20 hour one.
Qatar clearly indicated that all communication needs to be relayed through Flight Centre, yet again it is apparent that Flight Centre is passing the buck.
My travel insurer is not liable to pay for the accomodation and tours I have paid for, Flight Centre and Qatar are. Are you aware of the content of my insurance that you are so quick to pass the buck again?
Flight Centre has offered us nothing but wasted our time and money on this trip and I will certainly advise that nobody use their services again! They are rude, unhelpful and do not value their customers! They could not even offer meal vouchers! Do not use Flight Centre they have no sense of humanity!
AB
Aashna B's updateReviewer Update
31 Oct 2022, 17:18Funny that Qatar and Flight Centre only figures out it was the soccer world cup now!
AB
Aashna B's update31 Oct 2022, 17:18
Reviewer Update
Funny that Qatar and Flight Centre only figures out it was the soccer world cup now!
Flight Centre South Africa's replyOfficial
01 Nov 2022, 07:33Dear Aashna,
Thank you for your feedback. We truly regret that you are not satisfied with the feedback and explanations provided to you. As advised when you make a booking with us, you acknowledge and agree that we act only as an agent for the third-party service provider, which is solely responsible to provide you with the travel or service which you have booked.
We humbly apologise that you feel we have not done enough or provided the level of service you expect.
~A.C
Thank you for your feedback. We truly regret that you are not satisfied with the feedback and explanations provided to you. As advised when you make a booking with us, you acknowledge and agree that we act only as an agent for the third-party service provider, which is solely responsible to provide you with the travel or service which you have booked.
We humbly apologise that you feel we have not done enough or provided the level of service you expect.
~A.C
Flight Centre South Africa's reply01 Nov 2022, 07:33
Official
Dear Aashna,
Thank you for your feedback. We truly regret that you are not satisfied with the feedback and explanations provided to you. As advised when you make a booking with us, you acknowledge and agree that we act only as an agent for the third-party service provider, which is solely responsible to provide you with the travel or service which you have booked.
We humbly apologise that you feel we have not done enough or provided the level of service you expect.
~A.C
Thank you for your feedback. We truly regret that you are not satisfied with the feedback and explanations provided to you. As advised when you make a booking with us, you acknowledge and agree that we act only as an agent for the third-party service provider, which is solely responsible to provide you with the travel or service which you have booked.
We humbly apologise that you feel we have not done enough or provided the level of service you expect.
~A.C