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Natasha van der Merwe
1 reviews | Active since Oct 2017
03 Dec 2019, 09:00
Flight Center RUINED my Honeymoon
WORST SERVICE EVER!!! Flight Center Richards Bay. Your travel agent NEVER informed us of the Passport Validity rules. We were going on Honeymoon to Bali Yesterday. My first trip abroad. We spent 50k on this trip & had to pay an additional 20k yesterday!! Your agent stated you EXPECT your clients to read your terms and conditions. After paying 50k I EXPECT my travel agent inform me throughly. That's why I go to an "EXPERT". The agent kept telling us it's in the Terms and Conditions, I didn't know travel agents operate like insurance companies. We had to immediately pay R19 651 yesterday in order to fly for our honeymoon today. But still NO Flight Tickets.
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Replies (2)
Flight Centre South Africa's replyOfficial
03 Dec 2019, 09:21Dear Natasha
We certainly do not wish for our customers to experience any difficulty or frustration at the time of their travels. We regret that you have had a disappointing experience and would appreciate the opportunity to investigate the matter.
One of our Customer Experience team will be in touch.
~K.T
We certainly do not wish for our customers to experience any difficulty or frustration at the time of their travels. We regret that you have had a disappointing experience and would appreciate the opportunity to investigate the matter.
One of our Customer Experience team will be in touch.
~K.T
Flight Centre South Africa's reply03 Dec 2019, 09:21
Official
Dear Natasha
We certainly do not wish for our customers to experience any difficulty or frustration at the time of their travels. We regret that you have had a disappointing experience and would appreciate the opportunity to investigate the matter.
One of our Customer Experience team will be in touch.
~K.T
We certainly do not wish for our customers to experience any difficulty or frustration at the time of their travels. We regret that you have had a disappointing experience and would appreciate the opportunity to investigate the matter.
One of our Customer Experience team will be in touch.
~K.T
Flight Centre South Africa's replyOfficial
03 Dec 2019, 16:01Dear Natasha
Thank you for taking the time to discuss your experience with our Customer Experience department.
We understand that you were disappointed and we would never want to negatively affect your customer experience.
We take great care to ensure that our booking process makes clear mention of the requirement of 6 months validity on your passport after the date of return. Having a passport present at the time of booking is not a requirement and we, therefore, go through great lengths to ensure all important information is clearly stated, reviewed and acknowledged prior to any travel being confirmed.
We are mindful that you were travelling for a special occasion and genuinely hope that the gesture offered will be accepted with the genuine care it was extended with.
~E.M.
Thank you for taking the time to discuss your experience with our Customer Experience department.
We understand that you were disappointed and we would never want to negatively affect your customer experience.
We take great care to ensure that our booking process makes clear mention of the requirement of 6 months validity on your passport after the date of return. Having a passport present at the time of booking is not a requirement and we, therefore, go through great lengths to ensure all important information is clearly stated, reviewed and acknowledged prior to any travel being confirmed.
We are mindful that you were travelling for a special occasion and genuinely hope that the gesture offered will be accepted with the genuine care it was extended with.
~E.M.
Flight Centre South Africa's reply03 Dec 2019, 16:01
Official
Dear Natasha
Thank you for taking the time to discuss your experience with our Customer Experience department.
We understand that you were disappointed and we would never want to negatively affect your customer experience.
We take great care to ensure that our booking process makes clear mention of the requirement of 6 months validity on your passport after the date of return. Having a passport present at the time of booking is not a requirement and we, therefore, go through great lengths to ensure all important information is clearly stated, reviewed and acknowledged prior to any travel being confirmed.
We are mindful that you were travelling for a special occasion and genuinely hope that the gesture offered will be accepted with the genuine care it was extended with.
~E.M.
Thank you for taking the time to discuss your experience with our Customer Experience department.
We understand that you were disappointed and we would never want to negatively affect your customer experience.
We take great care to ensure that our booking process makes clear mention of the requirement of 6 months validity on your passport after the date of return. Having a passport present at the time of booking is not a requirement and we, therefore, go through great lengths to ensure all important information is clearly stated, reviewed and acknowledged prior to any travel being confirmed.
We are mindful that you were travelling for a special occasion and genuinely hope that the gesture offered will be accepted with the genuine care it was extended with.
~E.M.