SG
Sue G
1 reviews | Active since May 2011
03 Jun 2020, 15:59
Flight Center refund delay
Still no refund for flights cancelled on Emirates 10 weeks ago. Emirates is refunding in 3 weeks. Where is the money?
Helpful (0)
Replies (11)0
Replies (11)
Flight Centre South Africa's replyOfficial
03 Jun 2020, 16:19Dear Sue G
Thank you for reaching out regarding your refund application. During this unprecedented time and due to the great number of refund applications, refunds can take up to 12 weeks minimum to be processed.
We understand however that you would like your refund as soon as possible and we will gladly look into the progress of your application in order to provide an update. We would also appreciate some further information on the 3 weeks timeline you had mentioned. If you can kindly provide us with further detail on customerATfctg.co.za.
~Emily
Thank you for reaching out regarding your refund application. During this unprecedented time and due to the great number of refund applications, refunds can take up to 12 weeks minimum to be processed.
We understand however that you would like your refund as soon as possible and we will gladly look into the progress of your application in order to provide an update. We would also appreciate some further information on the 3 weeks timeline you had mentioned. If you can kindly provide us with further detail on customerATfctg.co.za.
~Emily
Flight Centre South Africa's reply03 Jun 2020, 16:19
Official
Dear Sue G
Thank you for reaching out regarding your refund application. During this unprecedented time and due to the great number of refund applications, refunds can take up to 12 weeks minimum to be processed.
We understand however that you would like your refund as soon as possible and we will gladly look into the progress of your application in order to provide an update. We would also appreciate some further information on the 3 weeks timeline you had mentioned. If you can kindly provide us with further detail on customerATfctg.co.za.
~Emily
Thank you for reaching out regarding your refund application. During this unprecedented time and due to the great number of refund applications, refunds can take up to 12 weeks minimum to be processed.
We understand however that you would like your refund as soon as possible and we will gladly look into the progress of your application in order to provide an update. We would also appreciate some further information on the 3 weeks timeline you had mentioned. If you can kindly provide us with further detail on customerATfctg.co.za.
~Emily
Flight Centre South Africa's replyOfficial
04 Jun 2020, 15:15Dear Sue G
Thank you for sharing the details of your travel with our Customer Experience team. We confirm that our Customer Experience team have been in contact with you and now have an estimated date for your refund to arrive.
Once again, thank you for the opportunity to assist.
~Emily
Thank you for sharing the details of your travel with our Customer Experience team. We confirm that our Customer Experience team have been in contact with you and now have an estimated date for your refund to arrive.
Once again, thank you for the opportunity to assist.
~Emily
Flight Centre South Africa's reply04 Jun 2020, 15:15
Official
Dear Sue G
Thank you for sharing the details of your travel with our Customer Experience team. We confirm that our Customer Experience team have been in contact with you and now have an estimated date for your refund to arrive.
Once again, thank you for the opportunity to assist.
~Emily
Thank you for sharing the details of your travel with our Customer Experience team. We confirm that our Customer Experience team have been in contact with you and now have an estimated date for your refund to arrive.
Once again, thank you for the opportunity to assist.
~Emily
SG
Sue G's updateReviewer Update
17 Jun 2020, 15:46Email from customer service promised refund by the 16th of June. However, still no refund.
SG
Sue G's update17 Jun 2020, 15:46
Reviewer Update
Email from customer service promised refund by the 16th of June. However, still no refund.
SG
Sue G's updateReviewer Update
17 Jun 2020, 17:02Flight centers response We have checked the airline's statement and unfortunately, your refund has not been received this week. We will continue to do weekly checks until the funds are received and will revert to you next week.
SG
Sue G's update17 Jun 2020, 17:02
Reviewer Update
Flight centers response We have checked the airline's statement and unfortunately, your refund has not been received this week. We will continue to do weekly checks until the funds are received and will revert to you next week.
Flight Centre South Africa's replyOfficial
22 Jun 2020, 05:46Dear Sue G
We understand that you have been disappointed and for this we truly apologise. During these unprecedented circumstances, refund applications have regrettably been affected. We can commit to do everything within our power, including committing to regular follow-ups and monitoring of the refund application, however until the refund is received from the airline we unfortunately cannot finalise any payment to you.
Had we been in the position to settle the refund to you sooner we genuinely would not hesitate to have this matter resolved.
We will stay in touch and once again apologise that you have been inconvenienced.
~Emily
We understand that you have been disappointed and for this we truly apologise. During these unprecedented circumstances, refund applications have regrettably been affected. We can commit to do everything within our power, including committing to regular follow-ups and monitoring of the refund application, however until the refund is received from the airline we unfortunately cannot finalise any payment to you.
Had we been in the position to settle the refund to you sooner we genuinely would not hesitate to have this matter resolved.
We will stay in touch and once again apologise that you have been inconvenienced.
~Emily
Flight Centre South Africa's reply22 Jun 2020, 05:46
Official
Dear Sue G
We understand that you have been disappointed and for this we truly apologise. During these unprecedented circumstances, refund applications have regrettably been affected. We can commit to do everything within our power, including committing to regular follow-ups and monitoring of the refund application, however until the refund is received from the airline we unfortunately cannot finalise any payment to you.
Had we been in the position to settle the refund to you sooner we genuinely would not hesitate to have this matter resolved.
We will stay in touch and once again apologise that you have been inconvenienced.
~Emily
We understand that you have been disappointed and for this we truly apologise. During these unprecedented circumstances, refund applications have regrettably been affected. We can commit to do everything within our power, including committing to regular follow-ups and monitoring of the refund application, however until the refund is received from the airline we unfortunately cannot finalise any payment to you.
Had we been in the position to settle the refund to you sooner we genuinely would not hesitate to have this matter resolved.
We will stay in touch and once again apologise that you have been inconvenienced.
~Emily
SG
Sue G's updateReviewer Update
30 Jun 2020, 15:47Finally confirmation of refund after 14 weeks. Plus 7-10 days wait for the money.
SG
Sue G's update30 Jun 2020, 15:47
Reviewer Update
Finally confirmation of refund after 14 weeks. Plus 7-10 days wait for the money.
Flight Centre South Africa's replyOfficial
30 Jun 2020, 16:20Dear Sue G
Thank you for confirming that your refund application has now been finalised, in line with the correspondence to you from the store. Unfortunately payments are required to be made back into the same form of payment that was used for the original transaction.
This is unfortunately a standard process and payments may not reflect immediately as they are processed through the relevant banking channels.
We are genuinely happy to know you are one step closer to having the refund finalised.
~Emily
Thank you for confirming that your refund application has now been finalised, in line with the correspondence to you from the store. Unfortunately payments are required to be made back into the same form of payment that was used for the original transaction.
This is unfortunately a standard process and payments may not reflect immediately as they are processed through the relevant banking channels.
We are genuinely happy to know you are one step closer to having the refund finalised.
~Emily
Flight Centre South Africa's reply30 Jun 2020, 16:20
Official
Dear Sue G
Thank you for confirming that your refund application has now been finalised, in line with the correspondence to you from the store. Unfortunately payments are required to be made back into the same form of payment that was used for the original transaction.
This is unfortunately a standard process and payments may not reflect immediately as they are processed through the relevant banking channels.
We are genuinely happy to know you are one step closer to having the refund finalised.
~Emily
Thank you for confirming that your refund application has now been finalised, in line with the correspondence to you from the store. Unfortunately payments are required to be made back into the same form of payment that was used for the original transaction.
This is unfortunately a standard process and payments may not reflect immediately as they are processed through the relevant banking channels.
We are genuinely happy to know you are one step closer to having the refund finalised.
~Emily
SG
Sue G's updateReviewer Update
02 Jul 2020, 16:39Refund received. Thank you Altus for your assistance.
SG
Sue G's update02 Jul 2020, 16:39
Reviewer Update
Refund received. Thank you Altus for your assistance.
Flight Centre South Africa's replyOfficial
02 Jul 2020, 16:58Dear Sue G
Thank you for letting us know. Once again, we are truly sorry for any inconvenience experienced. We are happy to hear that your refund is now finalised.
~Kim
Thank you for letting us know. Once again, we are truly sorry for any inconvenience experienced. We are happy to hear that your refund is now finalised.
~Kim
Flight Centre South Africa's reply02 Jul 2020, 16:58
Official
Dear Sue G
Thank you for letting us know. Once again, we are truly sorry for any inconvenience experienced. We are happy to hear that your refund is now finalised.
~Kim
Thank you for letting us know. Once again, we are truly sorry for any inconvenience experienced. We are happy to hear that your refund is now finalised.
~Kim
SG
Sue G's updateReviewer Update
13 Jul 2020, 14:43Well spoke too soon. My travel companions still do not have their refunds, though all cancelled on same day in March!
SG
Sue G's update13 Jul 2020, 14:43
Reviewer Update
Well spoke too soon. My travel companions still do not have their refunds, though all cancelled on same day in March!
Flight Centre South Africa's replyOfficial
13 Jul 2020, 15:15Dear Sue G
Thank you for reaching out and for letting us know of the outstanding refunds. We want to be sure that all your concerns are fully addressed. We can confirm that the Cavendish team is in direct contact with you and busy working on having this resolved as soon as possible.
~Emily
Thank you for reaching out and for letting us know of the outstanding refunds. We want to be sure that all your concerns are fully addressed. We can confirm that the Cavendish team is in direct contact with you and busy working on having this resolved as soon as possible.
~Emily
Flight Centre South Africa's reply13 Jul 2020, 15:15
Official
Dear Sue G
Thank you for reaching out and for letting us know of the outstanding refunds. We want to be sure that all your concerns are fully addressed. We can confirm that the Cavendish team is in direct contact with you and busy working on having this resolved as soon as possible.
~Emily
Thank you for reaching out and for letting us know of the outstanding refunds. We want to be sure that all your concerns are fully addressed. We can confirm that the Cavendish team is in direct contact with you and busy working on having this resolved as soon as possible.
~Emily